Site Shut Down Help?

[darein]

Help!  I logged in today, as I always do, and noticed our forum has been shut down and offline?  I read up on this issue and it is said if your site violates some rules, there would be a PM in your inbox.  I have logged in everyday and haven't gotten any PM from Proboards in the last 72 hours.  If there is an issue I will fix it.  

This is what our site says now on a white page.  

"In accordance with Section 25(a) of the ProBoards Terms of Service, this forum has been taken offline."

[?adwoman?]

e-mail [e-mail]

[Brian]

Hi, darein.

You'll need to contact [e-mail] in regards to a forum deleted for a Terms of Service violation as the staff of ProBoards Support do not have any hand in abuse-related matters.

[darein]

I am contacting them now.  I have no idea what the site could have been shut down for.  Thank you.  

[darein]

Will Proboards do more then send me a basic message with no answer or help?  This is what they sent me below.

"Hello,

ProBoards has exercised its right to terminate service to this forum per section 25(a) of the Terms of Service. For more information about ProBoards' policies, please see our Terms of Service and Community Guidelines"

I have no idea why our busy site was shut down.  Will I get more then generic messages sent back to me from Proboards?

[Alan Vende]

Dec 22, 2015 12:35:22 GMT -8 darein said:

Will Proboards do more then send me a basic message with no answer or help?  This is what they sent me below.

"Hello,

ProBoards has exercised its right to terminate service to this forum per section 25(a) of the Terms of Service. For more information about ProBoards' policies, please see our Terms of Service and Community Guidelines"

I have no idea why our busy site was shut down.  Will I get more then generic messages sent back to me from Proboards?

Section 25(a) states as follows:

25. TERMINATION

(a) By ProBoards

WITHOUT LIMITING ANY OTHER PROVISION OF THIS AGREEMENT, PROBOARDS RESERVES THE RIGHT TO, IN PROBOARDS' SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY USE OF THE WEBSITE AND/OR SERVICES TO ANY PERSON FOR ANY REASON OR FOR NO REASON AT ALL, INCLUDING WITHOUT LIMITATION FOR ANY BREACH OR SUSPECTED BREACH OF ANY REPRESENTATION, WARRANTY OR COVENANT CONTAINED IN THIS AGREEMENT, OR OF ANY APPLICABLE LAW OR REGULATION.

ProBoards Terms of Service

[darein]

Dec 22, 2015 14:28:42 GMT -8 Alan Vende said:

Dec 22, 2015 12:35:22 GMT -8 darein said:

Will Proboards do more then send me a basic message with no answer or help?  This is what they sent me below.

"Hello,

ProBoards has exercised its right to terminate service to this forum per section 25(a) of the Terms of Service. For more information about ProBoards' policies, please see our Terms of Service and Community Guidelines"

I have no idea why our busy site was shut down.  Will I get more then generic messages sent back to me from Proboards?

Section 25(a) states as follows:

25. TERMINATION

(a) By ProBoards

WITHOUT LIMITING ANY OTHER PROVISION OF THIS AGREEMENT, PROBOARDS RESERVES THE RIGHT TO, IN PROBOARDS' SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY USE OF THE WEBSITE AND/OR SERVICES TO ANY PERSON FOR ANY REASON OR FOR NO REASON AT ALL, INCLUDING WITHOUT LIMITATION FOR ANY BREACH OR SUSPECTED BREACH OF ANY REPRESENTATION, WARRANTY OR COVENANT CONTAINED IN THIS AGREEMENT, OR OF ANY APPLICABLE LAW OR REGULATION.

ProBoards Terms of Service

I know I cant talk to you about this, but I need to talk to someone for reasoning. Our site seriously did nothing to deserve this. Who can I talk too?

[Michael]

Feel free to PM me.

[darein]

Dec 22, 2015 15:48:25 GMT -8 Michael said:

Feel free to PM me.

Just messaged you and will respond after work. Thank you for taking the time to talk with me.

[darein]

Still no new response from abuse@proboards.

[moonbeam]

You may or may not get one. From what I've seen others post, it's very possible that you may not GET a reason as to why it was shut down. And, while they do normally PM the owner of the forum to correct issues within 48 hrs, they don't always, particularly if the abuse is widespread. Obviously, none of us here know what will happen in your case.

[darein]

Dec 23, 2015 10:48:08 GMT -8 moonbeam said:

You may or may not get one. From what I've seen others post, it's very possible that you may not GET a reason as to why it was shut down. And, while they do normally PM the owner of the forum to correct issues within 48 hrs, they don't always, particularly if the abuse is widespread. Obviously, none of us here know what will happen in your case.

This is so upsetting.  Thank you for responding.  There was legitimately no reason I can think of our forum was shut down.  It was just a community of people getting ready for our big secret Santa event. We shared art, stories, and our daily lives together.  It was just that, a community.  We had rules that didn't allow vulgarity, porn, or anything mature rated.  So I Really don't understand.  

I was so happy Michael Stone was willing to talk, but they have yet to respond to anything.  

I will buy a forums.net account to have our community back.  I would like to talk with someone from Proboards who can give us some answers and help resolve this wrong action.  

[moonbeam]

I don't know how much Michael can help, either. Because, as Brian said earlier, abuse and support are 2 different entities and support normally can't do anything to assist. I just didn't want you to hold your breath for something that may or may not ever occur. I wish you luck, though!

[darein]

Dec 23, 2015 11:02:43 GMT -8 moonbeam said:

I don't know how much Michael can help, either. Because, as Brian said earlier, abuse and support are 2 different entities and support normally can't do anything to assist. I just didn't want you to hold your breath for something that may or may not ever occur. I wish you luck, though!

I appreciate it.  Is there someone formable I can personally email?  The generic abuse.proboard email was very unhelpful.  They responded with a generic response, then when I asked for some help, they just stopped answering.  

[moonbeam]

Not that I'm aware of, sorry. And, unfortunately, the response you received is not uncommon and may be all you ever get. I agree that if you don't know what you did wrong in the first place, it's hard to avoid doing it again. But many times they never tell you. Better, maybe, to just move on and start over if Michael is unable to provide any information.