ad free refund

[Teg]

Forum URL: (private)

In the URL provided privately, I've tried to cancel ad free recurring several times. Again, today it charged me as it did last month etc. I went in, just now and DELETED the recurring thing. As it charged me today, I'd like a full refund, please.

Thanks,
Teg

[Craig]

Afternoon Teg

I have labelled this for the attention of the Staff. Since it is new years day, they may not respond today, but you will definitely get a response tomorrow.

In the meanwhile, do you have the ID number of the subscription you are wanting to cancel?

[Teg]

How do I find that!? They've reversed payment before because of it. For some reason I though it was cancelled already I was wrong

[Craig]

Does the subscription still show as active then, and you can't cancel it?

You should find the transaction ID on this page:

www.proboards.com/account/settings/transactions

That should show a list of transactions, along with a 6 digit number.

[Teg]

No, I canceled it, today this morning right after I realized I was charged for it

[Brian]

Transactions history never gets deleted so the transaction ID should definitely be accessible on the page that Craig linked. Subscription history is also permanently tied to your global account.

[Teg]

Jan 3, 2016 8:55:45 GMT -8 Brian said:

Transactions history never gets deleted so the transaction ID should definitely be accessible on the page that Craig linked. Subscription history is also permanently tied to your global account.

I'm not worried about that unless that's what you need to refund my money. You guys did not need that last time I asked, privately, in the forums.net board.

[Brian]

I'm not able to process refunds myself, so this won't be able to be done until Monday at the earliest.

The transaction ID is the fastest means to search for it, though.

[Teg]

Here is the transaction ID 176333

[Teg]

It's Monday, so I'm curious if this has been passed on to the appropriate parties?

[Michael]

Hi,

Just got word of this. Refund processed!

[Teg]

Jan 4, 2016 17:34:12 GMT -8 Michael said:

Hi,

Just got word of this. Refund processed!

Thanks, Michael. I appreciate it. Are you able to double check that the subscription for that forum's ad free is indeed cancelled? I want to make sure I did it right this time and that I don't get charged again.

Thanks,
Teg    

[Michael]

Jan 4, 2016 17:41:49 GMT -8 Teg said:

Jan 4, 2016 17:34:12 GMT -8 Michael said:

Hi,

Just got word of this. Refund processed!

Thanks, Michael. I appreciate it. Are you able to double check that the subscription for that forum's ad free is indeed cancelled? I want to make sure I did it right this time and that I don't get charged again.

Thanks,
Teg     

 Looks cancelled to me! 

[Teg]

Appreciate it, Michael. Thanks, again.