blank pages after pairing site with custom domain name

[shaxper]

Forum URL: classiccomics.org

One of our members has been experiencing the following phenomenon since we switched from our proboards domain url to a custom one this week:

"I've been experiencing this glitch multiple times. It seems to have begun with the switch to the forums' new address



When navigating from one page to another, sometimes I'll get a blank white page and will need to hit the refresh button to complete the move. This can occur within a thread or when navigating from one of the topic menu pages to a particular thread.



I don't recall this being a problem before the address switch and it seems to happen a few times a day. I use Google Chrome. I don't seem to have this issue with other websites. It's just a bit annoying"

Any ideas?

[Michael]

Hmmm,

Both of those actions are AJAX requests. This basically means that the user isn't getting sent a whole new page, but just the data to populate that page (in this case, threads or posts) which is how pagination is so fast. Is there any sort of anti-virus or firewall (is the user at work?) that could be causing problems for the AJAX request?

[ishkabbible]

Hello, I'm the user that Shaxper posted in my behalf. I'm at home, using Windows 7.No problem such as this with the old address. I have an ad blocker but as I told Shax, this never happened before nor does this happen on other websites. I also have Windows Defender installed.

[Craig]

Aug 18, 2016 19:35:37 GMT -8 ishkabbible said:

Hello, I'm the user that Shaxper posted in my behalf. I'm at home, using Windows 7.No problem such as this with the old address. I have an ad blocker but as I told Shax, this never happened before nor does this happen on other websites. I also have Windows Defender installed.

As a couple of tests, to try and narrow the problem down, do you have an alternate browser you could try in, and if you disabled the adblocker, does it make a difference at all?

[ishkabbible]

I'll try that out. The problem is not a deal-breaker . It's somewhat sporadic and occurs maybe once every 15 times I navigate through the forum. Hitting refresh is not a big deal either. I'd rather deal with the issue than change my browser or disable the ad blocker. 

[Ulises]

Thanks, but the ad blocker was more of a test to see if that was the culprit but if you're cool with having to refresh and it's more sporadic then that's ok.

[Scott]

ishkabbible - does this happen with the 'Featured Review Threads' on the main page of the forum?

[ishkabbible]

Aug 19, 2016 10:02:16 GMT -8 Scott said:

ishkabbible - does this happen with the 'Featured Review Threads' on the main page of the forum?

Very rarely use those links. So far no. But it's happened both when navigating pages within a thread and when opening the last page of a thread from the forms "topic menu page" such as community threads, modern comics threads etc

[Ulises]

It may be the ad blocker that's stopping something from the page or a different extension. Did disabling ad blocker work get rid of the issue? Or temporarily testing if it happened in a different browser or incognito window?