Viglink code not working

[tuskvegas]

Hello,

I'm having trouble getting my proboards site thegossipgarden.com to work with viglink. I was given a code to paste in the boards but it doesnt seem to work at all. Can anyone help with what i could be doing wrong?

[Brian]

Hi, tuskvegas.

Where are you attempting to paste the code, and what happens when you do? Are you getting an error when attempting to save?

[tuskvegas]

Sept 26, 2017 7:42:15 GMT -8 Brian said:

Hi, tuskvegas .

Where are you attempting to paste the code, and what happens when you do? Are you getting an error when attempting to save?

I have tried to paste it under both the header and footer under the structure section of the admin panel. Ive also tried in the templates layout section under forum wrapper and home section and it was rejected there too. Ive attached the errori get 

[Brian]

We do not support placing VigLink code on the page due to the presence of our own. ProBoards utilizes VigLink Convert on each forum we host. It's unfortunately not possible to replace our VigLink code with your own.

VigLink Insert is still an available option and can be enabled in Marketing > VigLink in your admin area.

[tuskvegas]

I d
Do have it enabled however it doesnt pick up any page views or clicks. Have i done something wrong? 

[Brian]

Have you clicked on the Access My VigLink Account button to add it to your account? Once it's added to your account it should show in your list of campaigns as ProBoards sites.

[tuskvegas]

Yep. It fit me to sign up and add the site but the only option in the campaign menu is for the gasrden. I dont see anything fir proboards

[Brian]

In that case you may need to sign out of VigLink, then click on the Access My VigLink Account button again to prompt it to add the site to your account upon login. I don't believe it works while you're logged in.

[tuskvegas]

Ok thanks, that worked! Is there anything else i need to do now i have that proboards campaign pop up?

[Brian]

Just to make sure I would suggest going into your VigLink dashboard once more and selecting Manage > Settings in the top menu, selecting ProBoards sites from the campaign selection menu on the following page, and scrolling down to make sure VigLink Insert is enabled.

Following that it should record statistics for sure.

[tuskvegas]

Ok done! Thanks so much for helping