inherit
249722
0
Nov 8, 2023 7:23:54 GMT -8
spiderboy
35
October 2017
spiderboy
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Post by spiderboy on Feb 22, 2018 8:14:05 GMT -8
Forum URL: tetteeshorseracing.freeforums.net/Forum URL: support.proboards.comRules said I have to create my own thread so here I am. We had about 45 minutes down time on our forum (the first URL) about an hour ago. It has been intermittently slow since then. I have only just been able to logon to the support forum with the URL login.proboards.com/login/1/1 timing out. I think there is a flaw in your support process whereby if there is an issue with the forums there will also be an issue on the support forum! Especially for logins. I was looking at a post where Admin were telling a user everything was fine and screaming "it's not here!!!" I tried to tell you on twitter but it doesn't seem actively monitored. Hopefully you are investigating the issues already but just thought I'd let you know our experience. We're all UK based if that makes a difference.
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#e61919
Support Staff
224482
0
Member is Online
1
May 9, 2024 9:00:21 GMT -8
Scott
23,351
August 2015
socalso
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Post by Scott on Feb 22, 2018 8:28:56 GMT -8
spiderboy, Thanks you, we knew there were some issues this morning, but they should all be fixed now. FYI, there are active internal notifications to the appropriate systems personnel for any issue and more often then not we are notified and working on an issue before users are even aware. Apologize for the inconvenience.
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inherit
249722
0
Nov 8, 2023 7:23:54 GMT -8
spiderboy
35
October 2017
spiderboy
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Post by spiderboy on Feb 22, 2018 8:31:27 GMT -8
Thanks Scott. It's still intermittently very slow for me, 20 second page load times for example, the support forum is slower to refresh than our forum so not a huge deal but think there are still some things that need checking over at your end..
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inherit
249722
0
Nov 8, 2023 7:23:54 GMT -8
spiderboy
35
October 2017
spiderboy
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Post by spiderboy on Feb 22, 2018 8:35:25 GMT -8
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inherit
249722
0
Nov 8, 2023 7:23:54 GMT -8
spiderboy
35
October 2017
spiderboy
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Post by spiderboy on Feb 22, 2018 8:38:04 GMT -8
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#e61919
Support Staff
224482
0
Member is Online
1
May 9, 2024 9:00:21 GMT -8
Scott
23,351
August 2015
socalso
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Post by Scott on Feb 22, 2018 8:45:07 GMT -8
Thanks Scott. It's still intermittently very slow for me, 20 second page load times for example, the support forum is slower to refresh than our forum so not a huge deal but think there are still some things that need checking over at your end.. Yes, after I started responding to the threads I realized there are still some slow loading issues. Systems have been notified and are looking in to it. Updates to this issue will be made in the sticky on support. link
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inherit
233855
0
Apr 27, 2024 7:34:38 GMT -8
ForumFan83
104
June 2016
xea9891
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Post by ForumFan83 on Feb 22, 2018 9:04:10 GMT -8
Hi there. What does the "tortoise" thing do? My admin has a pet tortoise so I am just wondering.
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inherit
249722
0
Nov 8, 2023 7:23:54 GMT -8
spiderboy
35
October 2017
spiderboy
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Post by spiderboy on Feb 22, 2018 9:22:20 GMT -8
It's on all forums, nothing we've added. It looks like it's an anti-adblock extension script, nothing to do with pets
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