User's Not Being Found

[Teg]

Forum URL: (private)

Alright, for whatever reason whether using the Styled Member Names plugin, or just adding people as leaders to a group, I am unable to locate any users, including myself as "admin" or my display name. I've tried spelling out the whole name, just starting with three letters, and the whole nine, and nothing seems to be working for this. This specifically is the Styled Member Names plugin. HOWEVER, this is also happening when searching for members to add to groups, or add as "leaders" of groups.

[Retread]

Jun 30, 2018 11:46:32 GMT -8 Teg said:

Forum URL: (private)

Alright, for whatever reason whether using the Styled Member Names plugin, or just adding people as leaders to a group, I am unable to locate any users, including myself as "admin" or my display name. I've tried spelling out the whole name, just starting with three letters, and the whole nine, and nothing seems to be working for this. This specifically is the Styled Member Names plugin. HOWEVER, this is also happening when searching for members to add to groups, or add as "leaders" of groups.

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Hello Teg

If you disable the plugin, does the search succeed or fail when attempting to add members or leaders to groups? If it continues to fail, that suggests a member re-index might solve your problem. If it succeeds, that suggests a problem with the plugin itself.

I'm not familiar with that plugin and I don't know enough to help more than this, but it might help you define the problem.

Worth a try?

[Teg]

Retread - I disabled the plugin and tried it again - still can't add users as leaders to groups - it's not finding any users. I also did a forum cleanup to be safe since there isn't much content. That didn't work either. Not sure How I'd go about a "re-index" of users.

[moonbeam]

Staff can kick it off when they get back in tomorrow at 9 pacific.

[Scott]

Hi Teg! I just submitted a reindex for the forum. Give it a couple minutes from this posting for it to complete. Let us know if this solves your issue.

[Teg]

Scott - that seemed to fix it. Thank you SOOO MUCH!