Slowness & White Pages?

[Dazzal]

Forum URL: friday-night-lights2.proboards.com/

Hello,

I hope I am posting in the right section.

For 2 days I have had slowness and white pages on my board. For me it is happening on all of the Proboards communities that I go to. I can hardly post.

I post at 25 Proboards communities.

Other systems like Tapaptalk and Jcink are working just fine for me. All other websites are working fine for me.

It can't be my Internet provider, otherwise the other sites wouldn't work for me.

I have asked a few of my members and they say the board is working fine. One member says he is experiencing slowness and white pages, too.

By white pages I mean the whole main page goes white. I use Firefox for my browser. I also cleared my cache, cookies, history, etc.

I am NOT getting error messages.

Can you help?

Thanks much!
Dazzal

[Michael]

Have you tried in another browser to see if you're experiencing problems there?

Do you use an adblocker or any other software that may be preventing the pages from loading?

Are there any errors in the network tab (F12 to bring up the console and then check the network tab)?

[Dazzal]

Internet Explorer is doing the same thing.

I removed the adblocker from the browser, so I don't have it now. Still slowness.


Network Tab F12:
__________________________________
200
GET
sync?pid=500040&it=1&iv=Z_5fdac695-8b77-4855-ae12-d322610ca01d:1540252485.33
pippio.com
img
gif
428 B
42 B
→ 279 ms
200
GET
iJhJueciBBPLjx0CdZQh.css
storage.proboards.com
stylesheet
css
cached
77.76 KB
200
GET
forum_base_793.css
storage.proboards.com
stylesheet
css
cached
49.18 KB
302
GET
tortoise.pl?mobile=0&rand=0.83711730306397&field=amount_admin&forum_id=6945317
tortoise.proboards.com
img
png
323 B
68 B
→ 296 ms
404
GET
gqFIFXrqpi0bXjwcWoRp.png
friday-night-lights2.proboards.com
img
html
596 B
259 B
→ 108 ms
GET
1x1.png
tortoise.proboards.com
img
png
0 GB
68 B
→ 0 ms
200
POST
optimize
api.viglink.com
xhr
js
462 B
12 B
→ 110 ms
7 requests
127.38 KB / 0 GB transferred
Finish: 972 ms
load: 298 ms

[Michael]

Any sort of firewall or security software that might be blocking things from loading?

I'm a little stumped because obviously this isn't a forum-specific or service-wide issue. Most likely this is some sort of conflict between forum code and something else thats preventing the page from loading.

If you receive any ​error messages at all, please post them here so we can take a closer look.​​​

[Dazzal]

No Michael Stone, no additional software. I have always used Eset Nod32 for my antivirus. I don't use anything extra.

Yes, I will post any error messages, if I see them.

Thanks!


ETA: Even the support board has white pages for me.

[Michael]

Could you try temporarily disabling the anti-virus and seeing if anything changes?

Anti-viruses update, change conditions and definitions all the time. It's entirely possible something is being blocked.

When you see a white page load it generally implies that the page was stopped or was somehow rejected. Since there seems to be no issue with the forum in general (or anyone else complaining here on support about a similar issue) then it seems likely the issue is somewhere on your end.

[Dazzal]

Secure Connection Failed

The connection to login.proboards.com was interrupted while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.
_____________________________________

I just rec'd this. I will disable the antivirus.

[Dazzal]

The antivirus is disabled and it's still REALLY SLOW with a white pages.

I have two members now that say the board is slow in the shoutbox. One said from forum to forum or if you want to call them "boards" on Friday Night Lights.

[Former Member]

Dazzal is having problems on my board too, my url is friendsarespecial.freeforums.net/ so its not just her board kwim.

[Scott]

Oct 23, 2018 11:00:48 GMT -8 @marti1977 said:

Dazzal is having problems on my board too, my url is friendsarespecial.freeforums.net/ so its not just her board kwim.

Are any other members of your forum reporting something similar?

[Dazzal]

Oct 23, 2018 11:03:53 GMT -8 Scott said:

Oct 23, 2018 11:00:48 GMT -8 @marti1977 said:

Dazzal is having problems on my board too, my url is friendsarespecial.freeforums.net/ so its not just her board kwim.

Are any other members of your forum reporting something similar?

________________________

2 members are reporting slowness on my board: Friday Night Lights.

[Michael]

Oct 23, 2018 14:01:10 GMT -8 Dazzal said:

Oct 23, 2018 11:03:53 GMT -8 Scott said:

Are any other members of your forum reporting something similar?

________________________

2 members are reporting slowness on my board: Friday Night Lights.

Lets solve one issue at a time, we have no evidence to suggest that slowness and the white pages are even related. From checking out the forum people are saying that its "a little slow" which could just be internet or a million other causes.

The output you listed from your console indicated pretty much everything on the page had not been loaded, or even attempted to load. Something is blocking the page from being served. Can you think of anything at all that could be preventing the page from loading? 

[dlobr]

I have a member saying our forum looks distorted, everything to the left and white..... however I'm not seeing it but I also don't know what theme she has hers on.

[Michael]

Oct 23, 2018 14:20:15 GMT -8 dlobr said:

I have a member saying our forum looks distorted, everything to the left and white..... however I'm not seeing it but I also don't know what theme she has hers on.

Hi,

Sounds like the CSS isn't loading for her. I'd check what theme she's on to make sure it isn't broken and ensure nothing is causing the CSS file not to load (like an ad-blocker). Also, please create your own thread for your separate issue as per the rules of this board. 

[Dazzal]

Oct 23, 2018 14:10:15 GMT -8 Michael said:

Oct 23, 2018 14:01:10 GMT -8 Dazzal said:

________________________

2 members are reporting slowness on my board: Friday Night Lights.

Lets solve one issue at a time, we have no evidence to suggest that slowness and the white pages are even related. From checking out the forum people are saying that its "a little slow" which could just be internet or a million other causes.

The output you listed from your console indicated pretty much everything on the page had not been loaded, or even attempted to load. Something is blocking the page from being served. Can you think of anything at all that could be preventing the page from loading? 

_____________________________

Michael,

I was hoping that Marti would have posted a separate thread for her experience. She was having the same issues with her board, but she already deleted it.

At any rate for some reason my board seems to be running better right now. I would like to wait it out over night to see if things continue the way they are. I'll get back to you.

Thanks for the feedback!