Chat in mobile view

[ourbluelight]

Hi I hVe live chat and it works great in desktop view. I’ve added code to header however it doesn’t work on a mobile. When viewing site on mobile I have to click desktop mode before chat icon comes up. How do I add code so it comes up in mobile view too

[ourbluelight]

If someone could help ASAP I’d appreciate it

[Craig]

Hi

Unfortunately, anything you add to the headers/footers and templates will not show on the mobile view. This is because the mobile view was intended as a streamlined version of the forum, optimised for loading on a mobile where data may be restricted.

Data has become cheaper, faster and less restricted now, and with the advancement of responsive technologies, ProBoards will be moving to a more fluid design that will work on both mobile and desktop and respond to the screen size, meaning that there will no longer be a distinction between mobile view and desktop view. However, that has not been released yet.

In the meanwhile, you do have the option to turn off mobile view, so people are 'forced' on to the desktop view when viewing via a mobile technology. You can do this via the Experiments page under the Upgrades tab in your administration area. Please be sure to read the page before disabling mobile view, and bare in mind that whilst the forum will show for members on a mobile, it is not optimised for viewing and interacting.

Craig

[moonbeam]

Feb 12, 2019 7:19:30 GMT -8 ourbluelight said:

If someone could help ASAP I’d appreciate it

Just a note- the PB admins are online Monday - Friday from 9 - 5 pacific, and they work oldest issues to newest. So, when you 'bump', you actually put yourself further back in line. It's best to be patient, especially when this is simply a matter of convenience versus a crisis.

[ourbluelight]

Thanks I’ve done this