Mass Email Doesn't Work?

[Usiel]

Forum URL: narutoforumrp.proboards.com

So I'm not to sure, perhaps it is my email account? But it seems that I cannot do a Mass Email. I know that Yahoo doesn't allow that but does Gmail allow it? If not does anyone know the type of mail account that'll allow Mass Email? I'm asking because I was trying to send an update to all members but it doesn't seem like anyone got it (including me on another account).

[Kami]

gmail should be fine; PB admin’s can check on the status of the email once they return on monday (business hours are 9am - 5pm pacific), but if the emails were successfully sent out PB can’t determine anything beyond that. i can personally say i’ve used gmail several times to mass PM and i’ve at least received all of them.

if it didn’t land in their inboxes or spam / junk folders, it could be that the email was potentially flagged as spam, even before it reached inboxes due to a combination of factors — eg that it was a mass email, your email handle matches patterns commonly used by spammers, you maybe used words that are associated with spam content. also bear in mind that users are able to opt out of receiving mass emails.

in any case the best solution (provided the email was successfully sent) would be to ask users to make sure they’ve opted in + have added the email addresses if anyone who regularly sends mass emails to their contact list to help minimise the chances of the content being sent to spam.

[Scott]

Usiel, according to our mail log, I'm not seeing any record of a mass email being sent from your email address. May I ask what steps you took to do the mass email?

[Usiel]

Thank you Kami I appreciate it.

Scott So I went to Admin Home, Members, Email Members. I chose "Everyone" on Select Recipients. I made sure From was the site name. Email Address is my email (for the site). I added a subject, added a message and then sent it but not before pressing I affirm button. I guess it just didn't go out. I'll try again.

[Scott]

Usiel, appreciate you listing the steps. This is the correct process. Odd that nothing showed in the log. There's been no other reports regarding mass emails not working.

When you try again please make note of the date and time. Thanks.

[Usiel]

Last email sent: Feb 19, 2019 at 11:50AM

Time until more emails can be sent from this forum: 14 hours, 47 minutes, 41 seconds

Please check back soon!


This is the notification I'm just getting by checking on the mass email. Only I received an Email (Main Email associated with admin account), and it is a spam email. I asked different members to check and no one has received anything. Will continue to wait.

[Former Member]

Usiel, our mail log indicates that an email has been sent with your associated email. Give it an hour or so then report back to us if your members has received your email.

[Usiel]

So I gave it a few days to see if some were released. Doesn't look like any of my members got an email. This is really weird. You know I've had an issue like this years ago, but I just never pushed it. I would like to see what I need to do to ensure mass email works.

[Scott]

Usiel, I've asked our systems team to look into this.

[Scott]

Usiel , from looking through all the logs, it does show some successfully sent emails, though not as many as we would have guessed based on the membership. It's possible the email server may have rebooted midway through the process.

Can you please try again but with a smaller sampling of manually entering some of the members and keeping track of which ones you send to. Then afterwards if there is still an issue, please PM me with the list of usernames so we can cross-check the logs on our end.

Thanks.


UPDATE: Ok, so after spending a few hours on this, the systems team found an anomalous code bug relating to wild card bans and mass emails. The right set of circumstances would have had to occur for it to cause the mass emails to fail sending. Unfortunately your forum met those circumstances. However on the plus side, this has enabled us to find this pesky bug. Thank you.

Apologies for the inconvenience regarding this issue. We will let you know once this is fixed.

[Usiel]

Lmfao oh man that's great. Hell yes I love that. I'm not mad at all. This is awesome. I'm going to add this to my site history. Going on 13 years and we've had all kinds of weirdness, bad people, trolls, hackers, etc. You know it's moments like this that make me truly treasure life. Thanks for the help. I shall wait for a response.

[vanwoman]

I use a yahoo address. On the subject of emailing members, would it be OK to copy the email directly into a yahoo and email one or more members?

[Craig]

Feb 24, 2019 4:26:01 GMT -8 vanwoman said:

I use a yahoo address. On the subject of emailing members, would it be OK to copy the email directly into a yahoo and email one or more members?

Hey vanwoman

It would probably be best to start your own topic for that question as this one is marked as resolved

[vanwoman]

Sorry I didn't see the resolved bit. Will do.