Member not showing in member list

[BusyMother]

Hi,. I have a member with a similar username as another member. When I do a search only one shows up.  

How do I get all members to show?

[Craig]

Hi

Do you have a link to the forum, and the name of the member

[BusyMother]

Raycampbell

There is one with 71 and 71a

Thank you

[moonbeam]

Feb 19, 2019 8:35:42 GMT -8 BusyMother said:

Raycampbell

There is one with 71 and 71a

Thank you

Hi. They will need the forum url, not the email address. It's not a good idea to post your email publicly, in general.

[BusyMother]

I am sorry, I am at work and my phone does what it wants.  I corrected it in my post.  Please remove it from the quote.  I apologize again

[Retread]

Feb 19, 2019 9:34:24 GMT -8 BusyMother said:

I am sorry, I am at work and my phone does what it wants.  I corrected it in my post.  Please remove it from the quote.  I apologize again

It appears to still be acting a bit persnickety for you. The text is correct but the link is still pointing at an email address.

Here's the link: aerogardenaddicts.com/

[moonbeam]

Feb 19, 2019 9:34:24 GMT -8 BusyMother said:

I am sorry, I am at work and my phone does what it wants.  I corrected it in my post.  Please remove it from the quote.  I apologize again

oops, my apologies! I'd meant to do that before posting.

[BusyMother]

Thank you, I am home now.  

[BusyMother]

Now that I am home, let me give a little more detail.


A raycampbell71 registered in 2018 and last logged in in 2018.

a raycampbell71a registered 4 hours ago, it is the same person but they did use a different email address.


If I go to members and search for "ray" only the original shows.  However if I go to each individual profile I can see both.  



I hope that helps some.

[bigballofyarn]

Feb 19, 2019 10:56:39 GMT -8 BusyMother said:

Now that I am home, let me give a little more detail.


A raycampbell71 registered in 2018 and last logged in in 2018.

a raycampbell71a registered 4 hours ago, it is the same person but they did use a different email address.


If I go to members and search for "ray" only the original shows.  However if I go to each individual profile I can see both.  



I hope that helps some.

This is interesting. I was able to replicate this exactly as you described it in your post.

However, if I search for "aero", every username shows up correctly.

Maybe having your forum reindexed by a Proboards staff member would help correct this. 

[Former Member]

BusyMother, a reindex has been submitted for your forum. Let us know if you still have any issues.

[BusyMother]

Thank you so much!  The reindex worked!


Thank you to all that replied and helped

[BusyMother]

Hello again.

I had another member sign up with a username the same as another member but adding one letter to the end.  The new member is not showing up in search or the members list.

Forum:   aerogardenaddicts.com

Member:  nicks is not showing while nick is. 


I guess I need another reindexing?  Will I have to have this done all the time with similar usernames?

Thanks again!

[Scott]

BusyMother, indexing should occur automatically regardless of the similarity of usernames. If the process gets interrupted it will generally reset and start again. Sometimes it does need a little help from our end.

How long ago did the new member register? If was just recent check the search again. If it still doesn't show, I'll submit a reindex.

[BusyMother]

Oh Ok, thanks.  I did check and now they both show.  It did take an hour after registration.  I will keep this in mind for next time.  Thank you so much!

Have a wonderful weekend!