Friend IP banned from logging in

[sebiii]

A friend of mine has had their IP address banned so can't log in. There hasn't been any notification or reason for it.

How can we find out why?

Thanks

[Michael]

Hi,

What forum is this for? What error message did they receive? Have you asked the admin of the forum if their IP is on the ban list? What is the username of the user in question?

[sebiii]

Giwtwisted.proboards.com

The forum owner has said there’s no one in their ban list.

They didn’t even get to log in, it was just saying the owner of this site (login.proboards.com) has banned their IP address.

107.77.197.24

[Michael]

Nov 15, 2019 17:04:27 GMT -8 sebiii said:

Giwtwisted.proboards.com

The forum owner has said there’s no one in their ban list.

They didn’t even get to log in, it was just saying the owner of this site (login.proboards.com) has banned their IP address.

Hi,

This sounds like a Cloudflare ban, not a forum ban (forum bans will simply say "You have been banned from this forum". Cloudflare bans usually only occur when you've done something that triggers one of the automated security procedures. What was the last action this user took? What Ray ID is presented to them?

[sebiii]

53654c635a712645 is the id

[sebiii]

Not sure. They hadn't logged in for a few days.

[Michael]

Nov 15, 2019 17:11:13 GMT -8 sebiii said:

53654c635a712645 is the id

I'm not finding any results for this RayID. Is this older than 72 hours? Did the ban not occur on a .proboards.com domain? 

[sebiii]

[Michael]

Thanks for the info.

It appears this IP was responsible for a large amount of spam around 9 months ago, since it appears to be a while ago we've unblocked it.