Want to utilize Square Space domain.

[kitter]

I have a domain through Squarespace but the DNS settings as follows dont seem to work as when I go through pb's settings I get the following error:

We could not verify your domain details. Please check to ensure you have modified your domain's settings according to our guide. You can contact our support team if you need assistance

My current DNS Settings:


Any help would be greatly appreciated!

[🎶Sossity🎶]

kitter

 A member of the admin team will get back to you. But, you’ll  need to post a link so that they can check things out. Currently, the office is closed as it’s weekend.

Usually, Business/office hours are: Mon-Fri 9am-5pm Pacific time (-8 GMT)

However, occasionally, a response will be made before then so, please do keep checking back.

[Scott]

kitter -

Forgetting about the 'www' for the moment, are you using your custom domain (root domain) with another website?

[kitter]

No I bought the domain custom for the forums, and ensured I got rid of anything square space might have automatically tied to the domain

[Scott]

Mar 19, 2024 12:10:44 GMT -8 kitter said:

No I bought the domain custom for the forums, and ensured I got rid of anything square space might have automatically tied to the domain

Thanks this tells me how to proceed.


I see in the screenshot of your DNS Settings you have "www" listed as host.  This would not be the host.  www is technically a sub-domain and is not a host.

Try entering just:  @

[kitter]

Mar 19, 2024 12:22:00 GMT -8 Scott said:

I see in the screenshot of your DNS Settings you have "www" listed as host.  This would not be the host.  www is technically a sub-domain and is not a host.

Try entering just:  @

This is what it gives me when I try an @:

[kitter]

I also tried Namservers as above and get the same popup on the ProBoards side

[Scott]

kitter - do you still have the nameservers set to ours? And what is the custom domain, please?

[kitter]

Domain is:
restoredempire.com

Small update I tried the Cloudflare route, which seemed to have worked and I paid for the service through Proboards so I imagine that change should work in the next 24 hours? I have it selected in the Admin settings to be active.

[Scott]

Mar 20, 2024 9:17:16 GMT -8 kitter said:

Domain is:
restoredempire.com

Small update I tried the Cloudflare route, which seemed to have worked and I paid for the service through Proboards so I imagine that change should work in the next 24 hours?

Correct (if not sooner).

[kitter]

Getting the following now:

Fastly error: unknown domain: restoredempire.com. Please check that this domain has been added to a service.

Details: cache-lga21979-LGA

[Scott]

kitter - Usually the domain linking kicks in by now. I'll ask systems to take a look.

I've reset the domain default in the admin panel back so you can access the forum in the meantime.

[kitter]

Thank you for helping me so much!

[Scott]

kitter - looks to be working now.

[kitter]

You're awesome, thank you loads!