Mass email to forum members “taking days” to be sent

[apfforum]

Forum URL: (private)
Hello, 
Just a quick question on mass emailing our entire forum members. I noticed it is now flagged as “taking several days” to send out due to high demand presently instead of the normal “30 minutes”. I sent one out five days ago without it being received by the membership as of yet. 

Just wondering if this situation is going to be resolved so I can resend another, or should I wait longer due to the backlog for my original to be sent. 

Thanks

[Xanuran]

Mass emails might take longer to send if there are a lot of members in your forum. I think it would be best to wait for now.

[Scott]

apfforum - to the best of my knowledge that notice has always been there or at least for the past few years. Emails should be sending regularly and within the hour - of course the size of the membership (the amount of emailed users) may cause the time to fluctuate some.

[apfforum]

Thanks for the info. I normally have seen a “may take up to 30 minutes due to high activity” over the last few years and usually do receive within that amount of time. Just the other day (last Friday) when making my latest noticed that it said “2 to 3 days”, now says “several days”. We have just over 250 members without any receiving yet to my knowledge. Just an FYI

[Scott]

apfforum - Was subject of your mass email: APF - Our Two Newly Created Sub-Boards On M-1 Helmet Documents ! ?

[apfforum]

Yes it was.

[Scott]

apfforum - I see the mass emails were sent, and spot checking your membership shows that Google seems to have blocked the emails, whereas other providers have not and those have been delivered. Individual email notifications (tags, new posts, etc.) Google is delivering.

I'll look into this further. But we are sending out the mass emails in a timely manner.



(Just to confirm - you sent to your whole membership?)

[apfforum]

Thanks! That’s interesting as I do use a google email for the forum, and this is the first one I’ve never received. My last previous member wide was about two months ago with no known issues.

Curious as to why google would now block as I had just quizzed our members about six months ago if they were indeed receiving our mass mailers on a regular basis and the overwhelming percentage said yes.

Yes, this one was a full membership sent email.

[Scott]

apfforum - hard to say why at this point, it could be the subject line triggered something making them think it was spam; or if there's a high number of bounces - (I see a good number of members that have not logged in in years).

[apfforum]

Lol….my past quiz to membership asking if they were getting our emails was in fact a PB mass mailer. We do always get a huge bump in log ins after I send one out,

That was another reason I noticed a potential problem. I didn’t receive and we didn’t get the normal bump in log ins. I’ll try another with a differing title and see how it goes. Thanks again for all the help and assistance.

[Scott]

apfforum - if you can why don't you hold off on sending a mass email right now. From what I've been reading online, it seems Google has implemented some stricter anti-spam rules that began this month. I'll consult with our systems team about this.

[apfforum]

Will do, thanks. Would be interested in learning what you guys find out for remedying this issue with our future mailings. Many use the gmail service.

[apfforum]

On a side note with you noticing many non-showing members in the social media age. We’ve found these PB member-wide mass mailers to be an important and great tool to get attention and bring back many of those who might have drifted away over time. It would be a shame if we lost the ability to reach many in this manner.

[apfforum]

Just curious if there was any resolution to this issue or further steps we should take within our forum to better get the word out? Thanks.

[Scott]

apfforum - I know it's being looked into. Since it's going into the weekend I mostly likely won't have a response until Monday or Tuesday. (Sorry).