A:M/C Error messages to members logging in

[kyblueintenn]

Forum URL: kentuckywildcat.proboards44.com/index.cgi


I have been getting complaints the last few days from members that they are having a hard time trying to get logged on.They are saying they are getting "Error messages". I have made no changes to our board in about 2 months,so I have no idea what is happening. Any assistance is great appreciated...Thanks

This is the members explanation of exactly what is happening I recieved back from him...

I'm not actually having a problem logging in. I stay logged in to my computer, so I'm able to log in. Everytime I come I'm logged in. However, sometimes (often) when I come to post, I'll make my whole post, but instead of actually posting what I wrote there's a page that comes up that says "an error has occured on this page." And, when the "error" page comes up it automatically logs me back out. So, when I click on the "Home" button to go back to the main page of the board.. the "error" page comes up again. What I have to do is hit the "BACK" icon to take me back to the main page. I hope this isn't too confusing. Thanks!

[frufru]

kyblueintenn said:

Forum URL: kentuckywildcat.proboards44.com/index.cgi


I have been getting complaints the last few days from members that they are having a hard time trying to get logged on.They are saying they are getting "Error messages". I have made no changes to our board in about 2 months,so I have no idea what is happening. Any assistance is great appreciated...Thanks

what sort of errors are they getting? (What does the error message say?)

[kyblueintenn]

To be honest,that's all I know,and that is from 2nd hand. They have not been able to get logged on (a few members),so they have sent other members E-mails to tell me they are recieving error message's. I have sent word back for them to describe in the best detail possible what is happening,but I have not heard back from them yet.

[kyblueintenn]

Note : I modified the original post I made above about this,and added the members exact word's (at the bottom of post),as to what type of problem they are having once I got word from them. I hope that helps,and I appreciate any help in this area when any of you all have the time.Thank you for your consideration in this matter...

[kyblueintenn]

My original message was about a day and a half ago,so I am replying again in hopes that someone may have an idea as to what could be going on with this.Thank you in advance for any help,suggestions you may be able to give.

Also,I do have a question as well. Lets say I ban someone's IP addy.... could that affect another user in that area as well ? Reason I ask is that about a year ago,a guy was banned at this site I was at,and then we recieved e-mails from another guy (who was a member and had done nothing wrong),but he wanted to know what he had done to be banned. In an e-mail we told him he had done nothing,and did not know what the problem was.Since we had banned the other guy at the same time this guy's problem occurred,we thought about the IP address ban possibly affecting him. So,we then unbanned the IP addy,and sure enough,the guy who had caused no trouble was able to post again. Is this a case of someone "pulling our leg" and really posting under different handles and using different e-mail addresses,or is this something that could really happen (banning an IP address that can affect more than just the person you are wanting to ban ??

Just wondering if this could be the problem with these guys as well in my original post about these problems...Thanks again for any hel anyone can give...

[kyblueintenn]

Any Admin or moderator help would be greatly appreciated....

[kyblueintenn]

4 day bump

[Craig]

Sorry., Would it be possible to find out the the exact error message read? Thanks.

[kyblueintenn]

cmdynasty said:

Sorry., Would it be possible to find out the the exact error message read? Thanks.

I really appreciate your help in this Craig. I will send this member a PM,and just as soon as he gets back with me and gives me his answer,I will post it back here for you to read.I will drop you a short,quick PM to let you know he has answered.

I hate doing this third party,and having to wait on them,but since I have'nt seen the page nor had the problem myself,I just am having to try to get as much info from him as I can about what is happenning,and then relay it back to you here,so I hope you understand.

1 more thing...is'nt it weird that only 2 members are having this problem ? Or that is all that have complained about it in the thread I put up on our board asking if anyone else was having these problems. I just keep wondering if as a friend suggested,it could have anything to do with their updates on their computers with Javascript or something ?? Anyway,thanks again,I will get back with you as soon as I can...Thanks,Dan

[Ms PiXie]

if its only happening with 2 member then tell them to try these tips: the members need to enable cookies, tell them to do the following:


Click on tools on the menubar on your browser
Click on Internet Options on the drop menu
On the window that pops up, click on the privacy tab
Put the arrow and track so that the arrow is on low
Click ok


This will enable third party cookies:


Click on tools on the menubar on your browser
Click on Internet Options on the drop menu
On the window that pops up, click on the security tab
Click on the custom button
On the little window that pops up, scroll down to where it says cookies, and make sure the radio button is in the enabled position
Click save
tell them to try that as well as select the stay logged in forever option.

[kyblueintenn]

Thank you for you reply as well ¤¤Ms Pixie¤¤ , I will certainly have him give that a try also.He has had a very hard time even getting on.Here was his reply to me today,and as you can see,he has'nt been able to log on to get me a reply,thus that's why it has taken so long to get back with you all,so my apologies on the delay.Thanks again for each of your continue support and help....

His reply to me today on his exact problem....

Sorry it's taken me so long to respond. This is the first time in the last 5 or 6 days that I've actually been able to post without the "error" message coming up.

The exact message says "Sorry, you have been banned from this forum." And, it automatically logs me out of the site. At the top of the page there's a message that says "Error has occurred."

I've been around basically everyday, but I can't post.

Leo

[Craig]

Could you find out what browser they are using?

[kyblueintenn]

cmdynasty said:

Could you find out what browser they are using?

Yes,I will send him another note,and as soon as he get's with me,I will give you a shout back.It will probably at least be next week though sometime,as I have to go out of town for a few days.Thanks again for all your help. ;D