If you can still not access your forum

[MarkC1984]

I called SKY twice and first time they flatly denied that it was them, that ProBoards hadn't been talking to them at all and that it was my fault for doing something. I lost my temper swore and hung up. Called 45 mins later and was told the same thing by a different person and when I pushed it I was told if I didn't like it to move to another ISP.

So I have emailed their Head of Customer Services about the problem and also about the attitude of the CS Agents @ SKY.

[dramsay7s]

I called sky this morning and after speaking to them for 20 minutes she did actually hang up to save my phonebill (thank goodness!!) and called back. I've had a further 3 phonecalls from them after that.... but still no use. They've tried changing my settings and having me reboot this that and the next thing and have tried to tell me that the link isnt working (which I told them it obviously IS as i had it up and running on my phone at the same time, with vodafone contract) and they said they pretty much have no idea what the problem is but will keep me updated if they make any progress. Not so bad for me as I can at least get on with my phone but can't do much that way and there's a lot of members of the site that don't have alternate access.

The sad thing is, we migrated just over a year ago from setbb because they had such bad server problems... hoping we don't have to move again!!!

[silky66]

SKY CS always seem so patronising in these situations and assume it's the fault of the user's connection/settings.

I've had the unpleasant experience of calling them twice in the last few weeks. Last time, as soon as I got through I asked if there was a problem with our local exchange as my broadband had lost its connection for over an hour.....it was straight into "have you got filters plugged into all your telephone sockets?"..."have you got your router plugged into the main phone socket of the house?"...how many screws have you got on your main phone socket?"...etc...etc

After 15 mins of this..."Ah, yes, there's a problem at your local exchange and a SKY engineer is there fixing it"...

sorry for the chat...but be prepared

[bonzocat]

Isn't all this Sky talk a bit of a smokescreen as there are a lot of people with different ISPs complaining as well?

[, TIGERS AND SHARKS.]

using a sky router,
www.relentlessrecords.proboards.com

apparently, sky are still "trying to fix the issues."

[MarkC1984]

Mar 18, 2010 9:27:04 GMT -8 bonzocat said:

Isn't all this Sky talk a bit of a smokescreen as there are a lot of people with different ISPs complaining as well?

I was just posting to say that SKY effectively called ProBoards staff liars. But I am hopeful of getting something sorted with them. If needs be I'll threaten them with press exposure for not fulfilling their obligation to provide us with a working Internet connection.

[Dave L]

Still a total outage here.

Sky BB.
hwi.proboards.com
fatherandy2.proboards.com/

Current error message (in both cases above)

The connection has timed out
The server at hwi.proboards.com is taking too long to respond.
* The site could be temporarily unavailable or too busy. Try again in a few
moments.

* If you are unable to load any pages, check your computer's network
connection.

* If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

Tracert

Microsoft Windows XP/Firefox
Tracing route to hwi.proboards.com [69.93.2.53]
over a maximum of 30 hops:

[/b]
1 <1 ms <1 ms <1 ms 192.168.0.1
2 25 ms 24 ms 24 ms cr0.***** [IP deleted by me]
3 20 ms 20 ms 20 ms ip-87-87-138-65.easynet.co.uk [87.87.138.65]
4 27 ms 25 ms 26 ms te0-2-0-0.er10.txlon.ov.easynet.net [89.200.134.
187]
5 26 ms 25 ms 26 ms ip-89-200-130-6.ov.easynet.net [89.200.130.6]
6 26 ms 26 ms 26 ms te0-0-0.sr101.bllon.uk.easynet.net [87.86.72.15]

7 25 ms 26 ms 26 ms 212.134.198.13
8 26 ms 26 ms 26 ms px0.bllon.uk.easynet.net [212.134.155.194]
9 * * * Request timed out.
10 26 ms 25 ms 26 ms 195.50.122.121
11 101 ms 30 ms 26 ms ae-34-52.ebr2.London1.Level3.net [4.69.139.97]
12 96 ms 94 ms 94 ms ae-42-42.ebr1.NewYork1.Level3.net [4.69.137.70]

13 103 ms 108 ms 108 ms ae-91-91.csw4.NewYork1.Level3.net [4.69.134.78]

14 107 ms 108 ms 107 ms ae-94-94.ebr4.NewYork1.Level3.net [4.69.134.125]

15 132 ms 143 ms 130 ms ae-3-3.ebr2.Dallas1.Level3.net [4.69.137.121]
16 132 ms 131 ms 131 ms ae-44-90.car4.Dallas1.Level3.net [4.69.145.198]

17 132 ms 131 ms 131 ms THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

18 143 ms 142 ms 142 ms te7-2.dsr01.dllstx3.theplanet.com [70.87.253.10]

19 238 ms 159 ms 159 ms te1-4.dsr01.dllstx2.theplanet.com [70.87.253.114
]
20 136 ms 211 ms 136 ms te3-1.car11.dllstx6.theplanet.com [70.87.254.218
]
21 142 ms 142 ms 138 ms v1.d6.proboards.com [69.93.2.53]

Trace complete.
[/size][/quote]

Microsoft Windows XP - Firefox
Tracing route to fatherandy2.proboards.com [69.93.2.53]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 24 ms 27 ms 25 ms cr0.******* [IP deleted by me]
3 21 ms 20 ms 20 ms ip-87-87-138-65.easynet.co.uk [87.87.138.65]
4 27 ms 25 ms 26 ms te0-2-0-0.er10.txlon.ov.easynet.net [89.200.134.
187]
5 25 ms 25 ms 26 ms ip-89-200-130-6.ov.easynet.net [89.200.130.6]
6 25 ms 26 ms 26 ms te0-0-0.sr101.bllon.uk.easynet.net [87.86.72.15]

7 24 ms 26 ms 26 ms 212.134.198.13
8 25 ms 26 ms 25 ms px0.bllon.uk.easynet.net [212.134.155.194]
9 * * * Request timed out.
10 26 ms 26 ms 26 ms 195.50.122.121
11 26 ms 26 ms 26 ms ae-34-52.ebr2.London1.Level3.net [4.69.139.97]
12 96 ms 94 ms 95 ms ae-42-42.ebr1.NewYork1.Level3.net [4.69.137.70]

13 98 ms 107 ms 108 ms ae-91-91.csw4.NewYork1.Level3.net [4.69.134.78]

14 101 ms 107 ms 108 ms ae-94-94.ebr4.NewYork1.Level3.net [4.69.134.125]

15 140 ms 130 ms 139 ms ae-3-3.ebr2.Dallas1.Level3.net [4.69.137.121]
16 131 ms 132 ms 130 ms ae-44-90.car4.Dallas1.Level3.net [4.69.145.198]

17 132 ms 132 ms 131 ms THE-PLANET.car4.Dallas1.Level3.net [4.71.122.2]

18 142 ms 142 ms 157 ms te7-2.dsr01.dllstx3.theplanet.com [70.87.253.10]

19 142 ms 143 ms 143 ms te1-4.dsr01.dllstx2.theplanet.com [70.87.253.114
]
20 136 ms 185 ms 154 ms te3-1.car11.dllstx6.theplanet.com [70.87.254.218
]
21 137 ms 136 ms 137 ms v1.d6.proboards.com [69.93.2.53]

Trace complete.

Perhaps that will help. Still no access except through a European and US proxy.


However, support.proboards.com has been accessible throughout and the tracert is here:

Microsoft Windows XP - Firefox
Tracing route to support.proboards.com [67.15.181.2]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 27 ms 24 ms 25 ms cr0.***** [IP deleted by me]
3 20 ms 21 ms 20 ms ip-87-87-138-65.easynet.co.uk [87.87.138.65]
4 26 ms 26 ms 26 ms te0-0-0-2.er11.thlon.ov.easynet.net [89.200.135.
133]
5 26 ms 26 ms 25 ms ge-2-1-0.mpr1.lhr2.uk.above.net [195.66.224.76] 6 25 ms 26 ms 26 ms ge-2-1-0.mpr1.lhr2.uk.above.net [64.125.28.141]

7 143 ms 125 ms 124 ms so-1-1-0.mpr1.dca2.us.above.net [64.125.31.186]

8 125 ms 126 ms 124 ms ge-2-0-0.mpr3.iah1.us.above.net [64.125.25.114]

9 126 ms 126 ms 127 ms xe-0-3-0.cr1.iah1.us.above.net [64.125.30.101]
10 124 ms 125 ms 124 ms xe-0-1-0.er1.iah1.us.above.net [64.125.28.5]
11 126 ms 124 ms 126 ms 209.66.99.94.available.above.net [209.66.99.94]

12 136 ms 137 ms 137 ms et1-3.ibr02.hstntx2.theplanet.com [70.87.253.58]

13 137 ms 145 ms 136 ms 2-5.dsr01.hstntx.theplanet.com [74.55.252.246]
14 138 ms 138 ms 136 ms po1.car08.hstntx2.theplanet.com [74.55.252.90]
15 138 ms 142 ms 141 ms support.proboards.com [67.15.181.2]

Trace complete.

I hope that helps, it's starting to get annoying now. It isn't just the Proboards20 server, by the way.

I think we can see where the problem is occurring, but not necessarily why. Oh, I did turn off my firewall (Kaspersky) when doing all the tests, it made no difference

Dave

[aprilsolo]

UK

Sky

optakingaction.proboards.com

Thanks in advance

[shell180]

UK

Sky

mistadouble.proboards.com/index.cgi

shell x

[maagster]

still no luck with me

UK

Sky

lordsofwesteros.proboards.com
storythroughtime.proboards.com
theromanrepublic.proboards.com

[noir4moon]

Hi, obviously all SKY customers have been having issues with the Boards, I glad it's not just my machine!

UK
SKY
boosh.proboards.com/

I may be very stupid in saying this but why, if none of us can get onto our preferred forums, can we access the support boards?

[soxpatch]

I have sky as my ISP and i called them twice as have been unable to access forums for 2 days. The first guy suggested in a patronising manner i contact each of the pro-boards myself to get them to report the problem. I spoke to someone else who said sky have shut down access to pro-boards as their IT team were finding very bad virus's over past 2 weeks that basically eat into hard drives- bit scary. He said they are trying to solve problem and was shut down for our safety. Yeah thanks for letting us know though. He said if they couldn't resolve it it would be down to each subscriber to ask for it to be re-activated at their own risk and basically if we got the virus sky would shut down our entire internet access. Im not great with the techy stuff but seemed a little bullying to me.

[ghostlydreamer]

Hihi

I have a problem accessing all proboard sites too

UK
SKY
hauntedlight.proboards.com/

[maagster]

i just spoke to sky, they tried everything with me but still no go i now get this message

Oops! This link appears to be broken.Suggestions:
•Go to proboards.­com
•Reload this page later
•Search on Google:

[atty29]

All was good till I got home from work and I’m not calling sky rather cut my ears of than listen to the dribble they give if you really need accesses to your forums run it through a proxy site then all works fine

UK
Sky