Cant access board

[ant]

One of my users has tried to sign up but can only get as far as putting in a username & password etc & he gets the page saying an activation code has been sent & he recieves the activation code but he can not get an activation page up to put the code into ? It says on my board he has signed up. He has tried this a couple of times now using different names & I have even signed him my end & activated it on my email but when he tries to sign in he puts the name & password in & it still just says welcome guest sign up or register. It must be his PC as I have signed in & used it under his name but any ideas guys

[Craig]

ant said:

One of my users has tried to sign up but can only get as far as putting in a username & password etc & he gets the page saying an activation code has been sent & he recieves the activation code but he can not get an activation page up to put the code into ? It says on my board he has signed up. He has tried this a couple of times now using different names & I have even signed him my end & activated it on my email but when he tries to sign in he puts the name & password in & it still just says welcome guest sign up or register. It must be his PC as I have signed in & used it under his name but any ideas guys

What's the url to your board please?

[ant]

cafcjuniors.proboards74.com/

[Craig]

ant said:

cafcjuniors.proboards74.com/

Can't see any problems. What's this guys username?

[ant]

mascot & matt they r father n son & use the same PC

[Craig]

Ok, well, i have activated both of their accounts. Can they use the forum ok?

[ant]

They can view the messages ok

[Craig]

ant said:

They can view the messages ok

Ok then.

[ant]

Thanks for your help. If they still cant get on I will tell em to throw there PC away lol

[Craig]

ant said:

Thanks for your help. If they still cant get on I will tell em to throw there PC away lol

That's the thing to do they shouldn't have to activate, so they won't have that problem now.

[ant]

Just a quick update in case you come across this problem again. My user was using IE 6 supplied by Blueyonder (UK ISP) I tried everything & eventually as a last effort I downloaded Firefox browser on his PC & it worked perfectly. Although IE works fine with the boards it may have something to do with Blueyonder the ISP Thanks for the help Graig

[Craig]

ant said:

Just a quick update in case you come across this problem again. My user was using IE 6 supplied by Blueyonder (UK ISP) I tried everything & eventually as a last effort I downloaded Firefox browser on his PC & it worked perfectly. Although IE works fine with the boards it may have something to do with Blueyonder the ISP Thanks for the help Graig

Yes, i would never use an ISP provided browser. Always use either IE or FF.