Member logs in and stays as a guest

[harisgirl]

Forum URL: www.simplyshadyhari.proboards26.com


Hello I'm having a problem with a member logging on. in fact here is what she told me:

"However I cant log on . All that happens is I stay as a guest? I tried re-entering my pasword which I know is correct but it wont work."

I reset her password and she came back with this:

"I tried it but seems I`m still a "guest" so cannot pm you on the board. Any idea whats happened?"

And this:

"I tried the new password(very cool by the way ) but alas it just wont work for me? I tried regestering under another name that was fine until i tried to log in with a password, I got no further than guest status?"

I do not have it where I have to approve any new members...

This member just got a new computer....

I'm curious what is going on myself....

Thanks

HG~

[Renegade]

The problem is with the security settings on her computer - she needs to set it up to allow the ProBoards login cookie to be saved. To do this in IE, go to Tools ---> Internet Options ---> Privacy, and set the slider to "Medium". Alternatively, if she sees a little red "no entry" icon in the status bar (again in IE), she can double click it to see what cookies have been blocked, and from there choose to unblock them.