User forgot password and has a new email

[ada19851985]

Hello, I can't seem to find a way to where I can reset the password for a user and send them the temporary password nor change the email address in his profile to there updated email.. Member has been around since 2005..

[Michael]

Users can reset their own passwords using the 'Forgot Password' feature on the login page. In order to change a persons email account associated with their forum account, they must first sign in.

[ada19851985]

The user has a new email account and apparently does not any longer have the old email to do that with..

[Michael]

Can the user regain access to the old email account? This is the only way to perform a password reset.

[ada19851985]

I believe the user is no longer able to access the old account

[David Clark]

Hi ada19851985,

Unfortunately, it is as Michael said - the only way passwords can be reset is if the owner of the account also has access to the email address that the account is assigned to. This is a security measure to ensure that forum accounts are secure and harder to break into.

If your user has no way of recovering their email address, I'm afraid as per our policies I must advise that they create a new account on your forum.