inherit
181752
0
Jun 1, 2013 11:26:17 GMT -8
boltcorpse
19
July 2012
boltcorpse
|
Post by boltcorpse on May 24, 2013 9:17:58 GMT -8
Greetings,
One of our members has been unable to log into Proboards from his iPad at home... the message always says the server cannot connect.
He is able to access any other website on his iPad without issues.... only has issues connecting to Proboards. He is using Safari as his browser on the iPad.
Any ideas/suggestions/solutions?
Thanks!
Corpsie
|
|
#e61919
Support Manager
154778
0
1
May 3, 2024 16:11:00 GMT -8
Michael
19,550
May 2010
wiseowl
|
Post by Michael on May 24, 2013 9:20:41 GMT -8
It sounds like the user has been blocked. Could you get their IP address from them so that I can check it against our internal security logs?
|
|
inherit
181752
0
Jun 1, 2013 11:26:17 GMT -8
boltcorpse
19
July 2012
boltcorpse
|
Post by boltcorpse on May 24, 2013 9:26:06 GMT -8
It sounds like the user has been blocked. Could you get their IP address from them so that I can check it against our internal security logs? The member has access to the site from his desktop computer at work... but it's the iPad that's the issue. Unfortunately, this member is not the most tech-savvy... and neither am I... so not sure how to obtain his iPad IP addy. I am an admin on the relevant proboards site... is there a way I could locate his IP address if he is unable to log in from his iPad?
|
|
#e61919
Support Manager
154778
0
1
May 3, 2024 16:11:00 GMT -8
Michael
19,550
May 2010
wiseowl
|
Post by Michael on May 24, 2013 9:28:29 GMT -8
It sounds like the user has been blocked. Could you get their IP address from them so that I can check it against our internal security logs? The member has access to the site from his desktop computer at work... but it's the iPad that's the issue. Unfortunately, this member is not the most tech-savvy... and neither am I... so not sure how to obtain his iPad IP addy. I am an admin on the relevant proboards site... is there a way I could locate his IP address if he is unable to log in from his iPad? Have the member visit this page: www.whatismyip.com/ and then come tell me what the page says.
|
|
inherit
181752
0
Jun 1, 2013 11:26:17 GMT -8
boltcorpse
19
July 2012
boltcorpse
|
Post by boltcorpse on May 24, 2013 9:39:36 GMT -8
The member has access to the site from his desktop computer at work... but it's the iPad that's the issue. Unfortunately, this member is not the most tech-savvy... and neither am I... so not sure how to obtain his iPad IP addy. I am an admin on the relevant proboards site... is there a way I could locate his IP address if he is unable to log in from his iPad? Have the member visit this page: www.whatismyip.com/ and then come tell me what the page says. Understood... the member is currently on his desktop at work, so you will need him to visit that site from his iPad at home, right?
|
|
#e61919
Support Manager
154778
0
1
May 3, 2024 16:11:00 GMT -8
Michael
19,550
May 2010
wiseowl
|
Post by Michael on May 24, 2013 9:42:48 GMT -8
Understood... the member is currently on his desktop at work, so you will need him to visit that site from his iPad at home, right? If that is the place that he cannot connect, that would be correct.
|
|
inherit
181752
0
Jun 1, 2013 11:26:17 GMT -8
boltcorpse
19
July 2012
boltcorpse
|
Post by boltcorpse on May 24, 2013 9:54:49 GMT -8
Understood... the member is currently on his desktop at work, so you will need him to visit that site from his iPad at home, right? If that is the place that he cannot connect, that would be correct. Acknowledged. The member said he'll get his IP addy for me this evening... I'll PM it to you when available so you can see whether the user has been blocked from proboards for some reason. Thanks!
|
|
moekid
inherit
-5327058
0
May 4, 2024 6:05:20 GMT -8
moekid
0
January 1970
GUEST
|
Post by moekid on May 24, 2013 13:02:16 GMT -8
The member has access to the site from his desktop computer at work... but it's the iPad that's the issue. Unfortunately, this member is not the most tech-savvy... and neither am I... so not sure how to obtain his iPad IP addy. I am an admin on the relevant proboards site... is there a way I could locate his IP address if he is unable to log in from his iPad? Have the member visit this page: www.whatismyip.com/ and then come tell me what the page says. :) my IP address is (removed for privacy). for some reason its blocked. Im at the office with the iPad and it logs on fine
|
|
inherit
(??_?)
181912
0
1
Jul 6, 2015 20:35:17 GMT -8
CheatAreZee
56,804
March 2005
zyvoloski
Ricky's Mini-Profile
|
Post by CheatAreZee on May 24, 2013 13:05:00 GMT -8
my IP address is for some reason its blocked. Im at the office with the iPad and it logs on fine Hi, I looked it up and can confirm that your IP address has been blocked automatically by our systems due to suspicious activity. Can you recall any particular action that you were doing shortly before you noticed you were no longer able to load the forum anymore? Actions such as constantly refreshing a page, or making multiple posts in a very short period of time?
|
|
moekid
inherit
-5327080
0
May 4, 2024 6:05:20 GMT -8
moekid
0
January 1970
GUEST
|
Post by moekid on May 24, 2013 13:11:59 GMT -8
my IP address is for some reason its blocked. Im at the office with the iPad and it logs on fine Hi, I looked it up and can confirm that your IP address has been blocked automatically by our systems due to suspicious activity. Can you recall any particular action that you were doing shortly before you noticed you were no longer able to load the forum anymore? Actions such as constantly refreshing a page, or making multiple posts in a very short period of time? Nothing more than my usual suspicious activity
|
|
inherit
(??_?)
181912
0
1
Jul 6, 2015 20:35:17 GMT -8
CheatAreZee
56,804
March 2005
zyvoloski
Ricky's Mini-Profile
|
Post by CheatAreZee on May 24, 2013 13:14:56 GMT -8
Thanks for checking back on it. I've forwarded a message to our system admins inquiring further about the block. We'll let you know as soon as we hear back about it
|
|
inherit
181752
0
Jun 1, 2013 11:26:17 GMT -8
boltcorpse
19
July 2012
boltcorpse
|
Post by boltcorpse on May 24, 2013 13:26:20 GMT -8
Hi, I looked it up and can confirm that your IP address has been blocked automatically by our systems due to suspicious activity. Can you recall any particular action that you were doing shortly before you noticed you were no longer able to load the forum anymore? Actions such as constantly refreshing a page, or making multiple posts in a very short period of time? Nothing more than my usual suspicious activity lol! I can assure you moekid is not up to anything suspicious... he can barely remember what happened the day before. But if you can please help with his iPad/ IP address issue it would be great because as you can see he drops some hilarious posts and we need him posting in the evenings from home... if for no other reason that to amuse us like a clown. Thx!
|
|
moekid
inherit
-5327140
0
May 4, 2024 6:05:20 GMT -8
moekid
0
January 1970
GUEST
|
Post by moekid on May 24, 2013 13:38:21 GMT -8
Nothing more than my usual suspicious activity ;) lol! I can assure you moekid is not up to anything suspicious... he can barely remember what happened the day before. But if you can please help with his iPad/ IP address issue it would be great because as you can see he drops some hilarious posts and we need him posting in the evenings from home... if for no other reason that to amuse us like a clown. Thx! Thanks...ummmm...wait, that's an outrage isn't it.
|
|
dekk
New Member
Posts: 12
inherit
193236
0
Jun 2, 2014 16:02:34 GMT -8
dekk
12
April 2013
dekk
|
Post by dekk on May 24, 2013 13:49:04 GMT -8
Thanks for checking back on it. I've forwarded a message to our system admins inquiring further about the block. We'll let you know as soon as we hear back about it Meh, we dont really need him posting there anyway.
|
|
inherit
181752
0
Jun 1, 2013 11:26:17 GMT -8
boltcorpse
19
July 2012
boltcorpse
|
Post by boltcorpse on May 24, 2013 14:01:33 GMT -8
Thanks for checking back on it. I've forwarded a message to our system admins inquiring further about the block. We'll let you know as soon as we hear back about it Meh, we dont really need him posting there anyway. I would like to report "dekk" as being suspicious.
|
|