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May 16, 2024 19:58:36 GMT -8
Brian
48,129
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smashmaster3
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Post by Brian on Nov 13, 2016 15:54:46 GMT -8
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236377
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Aug 14, 2019 6:17:01 GMT -8
remnantique
Come join our animal crossing forum!
316
August 2016
remnantique
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Post by remnantique on Nov 14, 2016 0:07:10 GMT -8
Thanks, let me know when it's fixed for good and i'll remove it, what seems to be happening just out of curiosity?
PS: I've just noticed something weird, thesaplingforums.com works ifne but if you put www. on the front it doesn't. Is this an ongoing problem with my DNS set up?
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Aug 14, 2019 6:17:01 GMT -8
remnantique
Come join our animal crossing forum!
316
August 2016
remnantique
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Post by remnantique on Nov 14, 2016 0:08:17 GMT -8
I can no longer log into the admin panel when using the www.thesaplingforums.com/admin either, i'm using all the old urls for now. Further Edit: The plugin doesn't work sorry = (
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inherit
236377
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Aug 14, 2019 6:17:01 GMT -8
remnantique
Come join our animal crossing forum!
316
August 2016
remnantique
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Post by remnantique on Nov 14, 2016 1:31:28 GMT -8
remnantique , it appears to be something with how the custom domain is accessing the main css for the forum. We are already working on it. Apologies for the inconvenience in the meantime. I'm leaning towards thinking this is a DNS issue now as thesaplingforums.com works but www.thesaplingforums.com doesn't work. The IP address you supplied me with is giving this error: This is what comes up when you pasta your ip address into the bar
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inherit
236377
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Aug 14, 2019 6:17:01 GMT -8
remnantique
Come join our animal crossing forum!
316
August 2016
remnantique
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Post by remnantique on Nov 14, 2016 7:32:53 GMT -8
Is there anyone who can help me on this please? It's quite a serious issue, the forum hasn't been working all weekend. Alot of people are starting to turn away from the forum because of it Alot of members use the www.thesaplingforums.com url. One day I just uploaded a new banner and then all the css vanished. Is there something on the proboards end? Are programmers working to fix problems on the your end? A little guidance or reassurance would be great thank you I also can't log into my admin panel at: thesapling.proboards.com/admin. Says "You do not have permission to access this page. Log in to your forum account." even though I have logged in.
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Kami
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Kami
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Post by Kami on Nov 14, 2016 7:41:01 GMT -8
It is currently 7:39am Pacific time; PB staff get into the office at 9:00am.
I am sorry you are going through this but please hang on just a bit longer.
EDIT: regarding your admin panel -- that happens when you have a custom domain because you're logged in via domain masking and not the pb URL.
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inherit
236377
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Aug 14, 2019 6:17:01 GMT -8
remnantique
Come join our animal crossing forum!
316
August 2016
remnantique
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Post by remnantique on Nov 14, 2016 7:44:21 GMT -8
It is currently 7:39am Pacific time; PB staff get into the office at 9:00am.
I am sorry you are going through this but please hang on just a bit longer.
EDIT: regarding your admin panel -- that happens when you have a custom domain because you're logged in via domain masking and not the pb URL.
Thank you for your response ^^ I can confirm I can at least get into saplingforums.com/admin for now. I'll just take a deep breath and have patient
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Kami
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Jul 24, 2021 11:48:29 GMT -8
Kami
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kamiyakaoru
Kami's Mini-Profile
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Post by Kami on Nov 14, 2016 7:46:29 GMT -8
It is currently 7:39am Pacific time; PB staff get into the office at 9:00am.
I am sorry you are going through this but please hang on just a bit longer.
EDIT: regarding your admin panel -- that happens when you have a custom domain because you're logged in via domain masking and not the pb URL.
Thank you for your response ^^ I can confirm I can at least get into saplingforums.com/admin for now. I'll just take a deep breath and have patient :p You're welcome, best of luck!
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#eb7100
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May 16, 2024 19:58:36 GMT -8
Brian
48,129
November 2004
smashmaster3
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Post by Brian on Nov 14, 2016 9:14:22 GMT -8
I've updated the plugin on the forum to a version that does work so that for the time being the layout will still load properly.
I'll bring up the www and non-www thing with our systems team today.
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inherit
236377
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Aug 14, 2019 6:17:01 GMT -8
remnantique
Come join our animal crossing forum!
316
August 2016
remnantique
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Post by remnantique on Nov 14, 2016 11:16:40 GMT -8
I've updated the plugin on the forum to a version that does work so that for the time being the layout will still load properly. I'll bring up the www and non-www thing with our systems team today. Thanks, I can see that on the www. page it loads text only but then is quickly replaced thanks to the plugin. Thanks for the quick fix. Hopefully it gets sorted altogether soon so I don't have to use it anymore as it's quite jarring. But i'm glad it display at all! Let me know how the www thing goes
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#eb7100
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May 16, 2024 19:58:36 GMT -8
Brian
48,129
November 2004
smashmaster3
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Post by Brian on Nov 14, 2016 11:33:44 GMT -8
While we're on the subject, do you have an option in your domain's control panel to restrict the domain to the www or non-www version of your URL? I can't find a help section with your domain registrar but mine has something that looks like this: Since the issue is restricted to the www version this would immediately solve the problem without intervention.
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inherit
236377
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Aug 14, 2019 6:17:01 GMT -8
remnantique
Come join our animal crossing forum!
316
August 2016
remnantique
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Post by remnantique on Nov 14, 2016 11:59:42 GMT -8
No it doesn't appear so, I know for a fact when I bought the domain is was www.thesaplingforums.com but on my account it shows my domain as thesaplingforums.com . the www. was working before though so something has changed recently that's messing with it. My domain hoster is 123 reg, i'm trying to google this but it's coming up with setting up a CNAME and things i'm unsure about
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inherit
236377
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Aug 14, 2019 6:17:01 GMT -8
remnantique
Come join our animal crossing forum!
316
August 2016
remnantique
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Post by remnantique on Nov 14, 2016 12:04:10 GMT -8
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#eb7100
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1
May 16, 2024 19:58:36 GMT -8
Brian
48,129
November 2004
smashmaster3
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Post by Brian on Nov 14, 2016 12:23:09 GMT -8
Using that same method can you add an A record for WWW using the IP address that was provided earlier in the thread? That may also be a factor since in the screenshot you posted an A record for WWW is absent.
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inherit
236377
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Aug 14, 2019 6:17:01 GMT -8
remnantique
Come join our animal crossing forum!
316
August 2016
remnantique
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Post by remnantique on Nov 14, 2016 12:59:11 GMT -8
I could try, someone else set this up for me so I really don't understand it at all lol
Do you mean something like this:
www A 104.16.4.137
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