Whole forum has broke!

[Brian]

That's correct.

[remnantique]

I've added it, i'll wait 24 hours and see if it works.

[remnantique]

No, it still hasn't fixed anything. I'm certain this is a style sheet/custom domain issue. You sure there's nothing on your end affecting this? It's the same issue alot of people are getting, the forum is display text only on the custom domain but normal on proboards domain. It suddenly broke randomly which has led me to believe it's something you've done on your side. It suddenly broke randomly when I hadn't changed anything,so I don't think it's anything i've done...I'm not been mean or accusing, I'm just trying to be rational about it, really need to get this fixed! 

[remnantique]

See this picture below it highlights that the server is not responding and serving the css:

PS: You might need to open the image in a new tab as it's been reduced in size and hard to read

Hope this helps! Let me know if there's anything I can do

[Kami]

For whatever it's worth, I also have a custom domain and do not have this issue, so while the issue may be affecting some custom domain forums it is not the unifying factor here.

I can't help with anything else, but this leads me to believe that whatever is going on may be isolated to specific servers, or specific forums on specific servers, that may have shared the CSS file that has been affected.

[remnantique]

I see, perhaps it's something weird with my cname record setup or just 123 reg in particular. Someone else set us this domain forwarding for me when I was with zetaboards. Maybe i'll ask 123 reg themselves if they can change it on my account for me (if it's incorrect).

[Kami]

Its possible; looking at the error you're receiving it's still stating that the css file (and related components) do not exist / can't be found. The js file and images unrelated to the css file seem to function properly.

An admin will have to further extrapolate as to what this means on their end.

[remnantique]

I'm just talking live chat to 123 reg, i'll post it in a minute. They're tidying up my DNS set up, hopefully that will fix it or at least put it in a position so an admin can fix it on their end. I do remember the first time I set it up after I had done my part, an admin had to fix it on their end.

[remnantique]

Right she's set it up so my domain thesaplingforums.com is pointing to 104.16.4.137 as specified by scott earlier:



Also for information:




Here's the full conversation:


Support Centre

You are now talking with Alina from support

Alina: (13:52): Good afternoon, I'm Alina from 123-reg support and I will assist you today.

Steven F.: (13:53): Hi

Steven F.: (13:53): I need to check if my DNS forwarding is set up properly

Steven F.: (13:54): My website is thesapling.proboards.com but i want to be able to use this www.thesaplingforums.com , atm proboard's servers fail to load the css whenever I use that custom domain and i'm not sure why

Steven F.: (13:54): But as you can see, the css loads perfectly fine on thesapling.proboards.com

Alina: (13:56): I am afraid that you will need to contact your current hosting provider to further investigate this for you as the domain proboards.com does not reside in your 123-reg account.

Alina: (13:56): The web forwarding rule cannot be set up from your 123-reg Control Panel.

Steven F.: (13:57): ?? But i've already set it up in my 123 reg control panel under advanced dns

Steven F.: (13:58): Do i need to make the domain point to 123-reg holding.forwarding or point to proboard's servers?

Alina: (14:00): Since you have pointed the domain thesaplingforums.com to our web forwarding IP, 94.136.40.82, this implies that you have added a web forwarding rule that redirects thesaplingforums.com to a different website.

Alina: (14:00): However, from my understanding, you are trying to point thesapling.proboards.com to thesaplingforums.com, therefore, the web forwarding needs to be set up from the thesapling.proboards.com part.

Steven F.: (14:01): Right, so this is something only proboards can do?

Alina: (14:02): I am afraid so. You should check this with them first to see what suggestions they might have.

Steven F.: (14:03): I've checked with them and they've told me:

Steven F.: (14:03): "it appears that you are controlling the DNS entries yourself by using an A record, which is preventing us from implementing the fix for your forum. Please edit your A Record and point to this IP: 104.16.4.137



Once you do this, you forum should start displaying properly."

Alina: (14:04): You can point the domain thesaplingforums.com to that IP address from the Advanced DNS settings in control Panel.

Steven F.: (14:05): I'm going to edit it now then send you an image of what i've done to check if it's correct, bare with me

Alina: (14:05): Certainly, take your time.

Steven F.: (14:07): DNS.png

Alina: (14:09): I am afraid that the CNAME record is not coorect.

Alina: (14:10): You will need to delete the CNAME record and then edit the two A records to point to 104.16.4.137

Alina: (14:10): I can make these changes for you, if you'd like.

Steven F.: (14:10): Yes please

Alina: (14:13): Just a few moments, please.

Alina: (14:15): I have pointed your domain thesaplingforums.com to the IP 104.16.4.137

Alina: (14:15): You can also check this here: www.domaindiagnosis.com/index.php?query=thesaplingforums.com

Alina: (14:15): This change will require up to 48 hours to fully propagate across the Internet.

Steven F.: (14:15): Is that with the www. on the front included?

Alina: (14:18): Yes, the ww was also included to point to the same IP

Alina: (14:18): www*

Steven F.: (14:19): That's great tank you

Steven F.: (14:19): I'll wait 48 hours and hopefully that will fix it

[remnantique]

To make it easy to see if it's fixed i've disabled the plugin. This way it won't be affecting the fix when it's sorted. I'll deal with it looking like a mess for a while

[remnantique]

Just to clarify we should wait until tomorrow now to see if this change fixes it. If not then something will have to be done on your end please

[Brian]

I'll be keeping an eye on the forum in the meantime to see if it changes beforehand.

[remnantique]

No its still not working. Its still saying your server is returning a 404 page not found when trying to locate the css. = s

[Brian]

It's been about 27 hours out of the 48 required to transpire. Assuming it's not fixed by tomorrow morning we'll have another look at it.

[remnantique]

Hi, it's still not working. Its been a good 5 days now, is work being done on this?