CNAME Fix Question as I am still having a problem

[BusyMother]

Forum URL: aerogardenaddicts.com

I have added a cname for www.aerogardenaddicts.com point to the aerogardenaddicts.proboards.com and that works fine. However, when I try to log into the forum, it redirects to aerogardenaddicts.com/ and since you cannot have a cname on the apex of the domain and Id do not want to have my DNS hosted on clourflair, can you fix it so all links in my forum are with the www?

[BusyMother]

now CNAME is not working for www.aerogardenaddicts.com and it is set correctly in your DNS provider.

You can view it at dnschecker.org/#CNAME/www.aerogardenaddicts.com

CNAME does make it to cloudflare otherwise the error would not come from cloudflare so clourflare seems to be the current cause of my cname entry not working

I am not using Cloudflare. 

[Brian]

Hi, BusyMother.

Your CNAME needs to be pointed towards the following URL in order to work, not your forum's URL:

customdomain.proboards.com.

[BusyMother]

thank you my website is back up however whenever I press on the recent threads at the top of the formm it gives me a DNS error what can I do to correct that page

[Brian]

That should be fixed now. I went to Settings > Forum Settings > Navigation and made it use a relative URL so it uses whichever domain you're currently on.

[BusyMother]

Thank you you all are wonderful and do a great job with the customer support

[BusyMother]

One last question

Third, all affected domains have had their forum URL reset to its "default" (aka http://yourforumname.proboards.com). We will be automatically monitoring for when the DNS records have been corrected according to the instructions provided. When your DNS has been updated it will automatically be put back on your custom domain with the correct value.

 Where are the DNS records?  I know that on our end they are fine so is it on your side or cloudfkare?

Just wondering .  When I use aerogardenaddicts.com I still get the DNS error

[Brian]

We're monitoring your domain's DNS records.

The non-www version of your domain doesn't work because you haven't pointed the root of your domain towards the CNAME. Domains treat www and non-www differently (www is technically treated like a subdomain).

[BusyMother]

I am sorry for all the questions, is there a way to fix the non www without going thru Cloudflare?

[Brian]

If your domain does not support using a CNAME pointed at the root of the domain you'll have to configure your DNS through Cloudflare.