i've made many complaints on a board but pb won't remove it

[elhombre]

This is not a technical support issue,so having reported it to abuse team,then you only other recourse is to seek legal advice,if you think you have been defamed.


Staff will be on line after 5 PM GMT,if you want an official response. 

[Retread]

May 8, 2019 20:06:50 GMT -8 AedrielMoxley said:

i have made multiple complaints on imvurantopia .boards .net (by following www.proboards.com/report-abuse). whoever made this board created it with the intent to mock and defame others by name. i have followed proboards procedure and the posts i'm complaining about are still posted. Calling people racists and bigots and thieves is not okay, but for some reason proboards seems to think it is. people are being attacked on imvurantopia.boards.net and reporting the problem as instructed has proven to be a huge waste of time. i really wish proboards would be fair. PS i created a board just like theirs and said the same kind of things about them as they said about my friends on their board and my board got removed in short order. Let that sink in. I said the same things they did on the board pb will not remove, and my board got removed. take it down. be fair.

your own terms of service states "You represent and warrant that you shall not use the Website or Services to upload, post, transmit, display, perform or distribute any content, information or materials that: (a) are libelous, defamatory, abusive, or threatening, excessively violent, harassing, obscene, lewd, lascivious, filthy, or pornographic; (b) constitute child pornography; (c) solicit personal information from or exploit in a sexual or violent manner anyone under the age of 18; (d) incite, encourage or threaten physical harm against another; (e) promote or glorify racial intolerance, use hate and/or racist terms, or signify hate towards any person or group of people; (f) glamorize the use of hard core illegal substances and drugs; (g) violate any provision of this Agreement or any other ProBoards agreement or policy, including without limitation ProBoards' Community Guidelines; or (h) is generally offensive or in bad taste, as determined by ProBoards (collectively, "Objectionable Content"). PROBOARDS DISCLAIMS ANY PERCEIVED, IMPLIED OR ACTUAL DUTY TO MONITOR THE CONTENTS OF THE WEBSITE AND SPECIFICALLY DISCLAIMS ANY RESPONSIBILITY OR LIABILITY FOR INFORMATION PROVIDED HEREON. Without limiting any of its other remedies, ProBoards reserves the right to terminate Your use of the Website and Services or Your uploading, posting, transmission, display, performance or distribution of Objectionable Content. ProBoards, in its sole discretion, may delete any Objectionable Content from its servers. ProBoards intends to cooperate fully with any law enforcement officials or agencies in the investigation of any violation of this Agreement or of any applicable laws.
imvurantopia.boards.net is in violation of pb tos. it needs to be removed.

AedrielMoxley , the proper venue for violations of the ProBoards ToS is the Abuse Team, not the Support Forum.

If you have 'made multiple complaints' and no corrective action has been taken, either you failed to successfully submit your reports or perhaps the posts were deemed to not be in violation of the ToS.

ProBoards Admins* are online Monday through Friday from 9am-5pm PST/PDT (with the exception of some US holidays).

If you have concerns of whether or not your reports were received, perhaps they can assist you with that part of it.  But I doubt they will be willing to listen to any specifics about posts you believe to be in violation.  That part must be handled by the Abuse Team.

[AedrielMoxley]

i don't know where else to take this problem. i addressed it the way proboards told me to and its still up. if i made a board about you and called you a racist because i think you voted for Trump, it would get pulled down.  hey, proboards doesnt even need a reason to take down a board. so why are we protecting people who are harassing other people?

[AedrielMoxley]

i'm aware i'm in the wrong department, but i need help.

[moonbeam]

May 9, 2019 0:03:05 GMT -8 AedrielMoxley said:

i don't know where else to take this problem. i addressed it the way proboards told me to and its still up. if i made a board about you and called you a racist because i think you voted for Trump, it would get pulled down.  hey, proboards doesnt even need a reason to take down a board. so why are we protecting people who are harassing other people?

Actually, I'm not sure it would. That's an opinion, rather than defamation, in my eyes. If that is the type of thing you're reporting, then it's possible the abuse team sees it the same way. I am not speaking for them, of course.

[bigballofyarn]

May 9, 2019 0:03:05 GMT -8 AedrielMoxley said:

i don't know where else to take this problem. i addressed it the way proboards told me to and its still up. if i made a board about you and called you a racist because i think you voted for Trump, it would get pulled down.  hey, proboards doesnt even need a reason to take down a board. so why are we protecting people who are harassing other people?

Context within content is very important.

For example:

Political posts whether for or against Trump are fine, because they support our First Amendment rights. However, threats against the president which break the law would get your forum warned or deleted. 

No, Proboards doesn't need a reason to delete your forum, but it wouldn't be in their best interest to pull forum names out of a hat and delete them. They are running a business, not a hit and run scandal.

Yes, cyberbullying would break the ToS, but there is a difference between harassment and stating an opinion of another person.  Further, it looks like the forum in question has almost no posts. Nothing's been posted in over a month either. If they are in any ToS violation, the abuse department will most likely give them an opportunity to remove the content before the forum is deleted.

Proboards Support does NOT handle abuse issues.  If the abuse department has decided the forum is not in violation of the ToS, submitting additional reports is only wasting your time and theirs.

[Derek‽]

Forums are only deleted wholesale if they have no redeeming value and exist entirely as a violation of the Terms of Service. For example, a forum promoting the use and sale of illicit substances is conceptually in violation from the minute it’s made and has no legitimate use. It cannot be cleaned up or reformed and still be recognizable as the forum it was.

If you created a forum specifically targeting individuals from the forum in question as some sort of revenge, then it had no redeeming value. It existed entirely as a means of harassment against specific individuals. There should be no surprise it was deleted.

But what of the forum you’ve reported? Well, if the abuse department determines the forum is not a total violation of the TOS, they’ll send a message to the forum owner identifying any infringing material on the forum that they’ve found. If the owner doesn’t remove the content in a timely manner, PB will delete the content. This will only occur if the abuse department determines there are, in fact, unaddressed violations.

Assuming the abuse department has already investigated your reports, it would appear they have determined the content of the forum is not so egregious as to warrant its removal from the service. Time will tell if any posts or threads have been found to be violations.

It’s true that PB doesn’t need a reason to delete a forum, nor do they need to justify apparent inaction by the abuse department. It’s not good business to delete forums willy-nilly because of disputes between individuals.

[Michael]

Hi,

There isn't much for me to say that hasn't already been said by someone else in this thread. Abuse matters aren't handled here on support. Please submit an abuse ticket to us via the "Report Abuse" link present in any PB footer.

[AedrielMoxley]

May 9, 2019 10:06:26 GMT -8 Michael said:

Hi,

There isn't much for me to say that hasn't already been said by someone else in this thread. Abuse matters aren't handled here on support. Please submit an abuse ticket to us via the "Report Abuse" link present in any PB footer.

okay i can understand the points made. i realize support isnt going to get the thread taken down, but i need to understand why. its opinion, its free speech, etc.. but the people being attacked on imvurantopia.boards.net asked publicly to remove that thread and they were told no.  The people being attacked on imvurantopia.boards.net have catalogs on imvu where they sell virtual items for imvu and this effects their sales. i dont know if this is monetary for them or not, but it doesnt matter, if you google either of their names this board comes up in search. The same people that made that board also created products and gossip groups that link to imvurantopia.boards.net where anybody can read the lies written about the 2 people named in the board. maybe support cant do anything about the situation other than help me understand why my complaints are being ignored, but its all helpful info to me.

[Michael]

Hi,

Nobody here works on the abuse team and we're not qualified to speak to the reasons a thread may or may not be removed.

[AedrielMoxley]

ok thanks can you direct me to somebody who can and will tell me? can i file some kind of formal complaint on imvurantopia.boards.net? is there another way to handle it since i disagree with proboards decision to ignore me? can i talk to the abuse department on the phone? or maybe in a live chat? i'd love some real "support" with my issue. thanks Michael Stone

[bigballofyarn]

May 9, 2019 11:31:43 GMT -8 AedrielMoxley said:

ok thanks can you direct me to somebody who can and will tell me? can i file some kind of formal complaint on imvurantopia.boards.net? is there another way to handle it since i disagree with proboards decision to ignore me? can i talk to the abuse department on the phone? or maybe in a live chat? i'd love some real "support" with my issue. thanks Stone

Email Contact:
[e-mail]

Report Harassment:
www.proboards.com/report-abuse/harassment

Additional Report Links:
www.proboards.com/report-abuse

[Derek‽]

May 9, 2019 11:31:43 GMT -8 AedrielMoxley said:

ok thanks can you direct me to somebody who can and will tell me? can i file some kind of formal complaint on imvurantopia.boards.net? is there another way to handle it since i disagree with proboards decision to ignore me? can i talk to the abuse department on the phone? or maybe in a live chat? i'd love some real "support" with my issue. thanks Michael Stone

If I may, you’ve indicated that the subjects of the alleged defamation are friends of yours. That makes you, at best, an outside, third-party observer. The abuse department is never going to make their reasoning known to you, because you aren’t actually involved in the matter. You don’t need to understand why they have or haven’t taken action. Sorry, but that’s how it goes. You can email them and ask questions if you want, but they won’t explain themselves to you—of that, I’m certain.

The abuse department has always operated as a black box. Even if you were directly involved or the subject of the harassment, you wouldn’t get a detailed response. At best, you’d get a basic yay or nay on whether any infraction was found, but more than likely you’d just be told the reports were received and the case was investigated.

You may not feel satisfied with the response—or lack thereof—you’ve received, but it is what it is. Accept it and move on. Added attention will only keep the thread(s) relevant in search engine results, so the best PR move for the individuals is to let the matter die off naturally.

Now, since I’m not employed by ProBoards, I get the luxury of speculation, and I have a couple of hypotheses as to why action might not have been taken (assuming it wasn’t). You’ve given enough clues in this thread that the thread in question was obvious to identify and two things stood out:

1) The alleged victims appear to have participated in the thread and engaged with their would-be defamers. They’ve publicly refuted the claims made against them and even got into a back-and-forth bickering match. The abuse department may have (again, this is just speculative) determined the thread didn’t qualify for removal due to it not being completely one-sided. Additionally, both sides posted some form of evidence. It could be argued that an audience viewing the thread has enough testimonial and visual data to determine whether the claims being made by the critic(s) or defendant(s) are true.

2) The admin has taken clear action to moderate and eventually close the discussion completely. It is not an ongoing event in need of intervention.

Again, I can’t speak for PB, but this is something to consider since you’re highly unlikely to get any information out of the abuse department.

[Michael]

May 9, 2019 11:31:43 GMT -8 AedrielMoxley said:

ok thanks can you direct me to somebody who can and will tell me? can i file some kind of formal complaint on imvurantopia.boards.net? is there another way to handle it since i disagree with proboards decision to ignore me? can i talk to the abuse department on the phone? or maybe in a live chat? i'd love some real "support" with my issue. thanks Stone

Hi,

Your issue isn't a support issue, it's an abuse issue. I have already clearly indicated where you can go to report this matter.

[AedrielMoxley]

okay but the title of the support section says got questions? get answers here and the abuse dept was not helping me so i was trying to find someone who would. i'm here to get support, not to get snarky answers from people who don't matter. ty