Members not receiving activation email

[bullm8ni8c]

Hi there,

I’m the creator of a relatively new forum here and for the past few days new members have been contacting me to say they are not receiving an activation email and when trying to log in are asked for an activation code. Any idea how I can fix this?

Thanks in advance for the help!

Joey

[Craig]

Hi

If possible, could you provide a link to your forum. A member of the ProBoards team will then check that the emails are being sent out ok.

Craig

[bullm8ni8c]

Jan 3, 2020 3:18:04 GMT -8 Craig said:

Hi

If possible, could you provide a link to your forum. A member of the ProBoards team will then check that the emails are being sent out ok.

Craig

Thanks very much, Craig!


humanerrorguild.com/

There's the forum

[Scott]

bullm8ni8c, when the member gets to the screen asking for the activation code, there should be link to Resend Activation Email. Have them click that. Also make sure they check the their spam/junk folders for the email.

[bullm8ni8c]

Jan 3, 2020 13:44:56 GMT -8 Scott said:

bullm8ni8c , when the member gets to the screen asking for the activation code, there should be link to Resend Activation Email. Have them click that. Also make sure they check the their spam/junk folders for the email.

Thanks, Scott.

They've tried resending and also said they've checked their spam/junk. Anything else can do?

Cheers!

[Scott]

bullm8ni8c, how many users are we talking about?

[bullm8ni8c]

Jan 3, 2020 13:51:29 GMT -8 Scott said:

bullm8ni8c , how many users are we talking about?

So far, 2. Not many but we've just set it up. 

Didn't have issues with the first 16, but the last 2 have both had the problem.

[Scott]

bullm8ni8c, what are their usernames please.

[bullm8ni8c]

Jan 3, 2020 13:58:06 GMT -8 Scott said:

bullm8ni8c , what are their usernames please.

cookieoppressor and bobbadezz

[Scott]

bullm8ni8c, ask them to try the Resend Activation Email one more time please.

[bullm8ni8c]

Jan 3, 2020 14:14:16 GMT -8 Scott said:

bullm8ni8c , ask them to try the Resend Activation Email one more time please.

Will do. Might take them a little while, but once they have I'll let you know whether or not they have any issues.

Appreciate your help with this

[cobblestonekevin]

Jan 3, 2020 0:10:22 GMT -8 bullm8ni8c said:

Hi there,

I’m the creator of a relatively new forum here and for the past few days new members have been contacting me to say they are not receiving an activation email and when trying to log in are asked for an activation code. Any idea how I can fix this?

Thanks in advance for the help!

Joey

One of my new users says that she is not receiving her code. Her user name is

scullybear.

She has checked her spam, junk, and normal inbox. Can you see if the e-mails are being sent and if the host is giving some kind of return code? Thanks in advance. 

[Scott]

May 28, 2020 9:33:55 GMT -8 cobblestonekevin said:

One of my new users says that she is not receiving her code. Her user name is

scullybear.

She has checked her spam, junk, and normal inbox. Can you see if the e-mails are being sent and if the host is giving some kind of return code? Thanks in advance. 

Can you please start your own thread and include your forum's URL.  

Thanks.