inherit
125534
0
Mar 10, 2021 15:36:56 GMT -8
Helder Lopes
69
June 2008
helderlopes
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Post by Helder Lopes on May 14, 2020 17:16:15 GMT -8
I'm testing with OPERA, IE11, Edge, Chrome, Firefox and various android devices (smartphones and tablets). But the problem is not only for me. I tested on various locations (home, work, etc) and various PC's. Like I said, very users reported the issue.
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inherit
125534
0
Mar 10, 2021 15:36:56 GMT -8
Helder Lopes
69
June 2008
helderlopes
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Post by Helder Lopes on May 14, 2020 17:46:28 GMT -8
I made a video to show the problem. Pay atention cause I've tested with OPERA and Internet Explorer 11, I tested in my forum and in this support thread... Same result in my forum with 2 different browsers, but one of the browsers show viglink in address, the other not. Only if middle click, the download starts... The right click don't work either in none of the options to open the link (this was not shown in this video) Testing in this support thread all browsers and links work good. youtu.be/EHu8UBLYFsMThank You!
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#e61919
Support Manager
154778
0
1
May 3, 2024 16:11:00 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on May 15, 2020 9:50:25 GMT -8
I have reached out to Viglink again to get this resolved.
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#e61919
Support Manager
154778
0
1
May 3, 2024 16:11:00 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on May 27, 2020 15:11:56 GMT -8
Hi,
This looks like it has been resolved!
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inherit
125534
0
Mar 10, 2021 15:36:56 GMT -8
Helder Lopes
69
June 2008
helderlopes
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Post by Helder Lopes on May 31, 2020 14:45:13 GMT -8
Sorry my friend but the problem remains the same... Links only work in the first seconds after entering the page or sfter refreshing the page.
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#e61919
Support Manager
154778
0
1
May 3, 2024 16:11:00 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on Jun 1, 2020 11:10:48 GMT -8
Hi,
If you wait on the page the download always starts for me, even if the link does not show correctly in the address bar the download still works as intended.
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inherit
125534
0
Mar 10, 2021 15:36:56 GMT -8
Helder Lopes
69
June 2008
helderlopes
|
Post by Helder Lopes on Jun 1, 2020 13:24:07 GMT -8
This is what happens right now to all my Forum users... Take a look please. Video is in 4K just wait a few minutes to Youtube shows in UHD... youtu.be/TPFX9FvIl7U
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#e61919
Support Manager
154778
0
1
May 3, 2024 16:11:00 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on Jun 1, 2020 13:27:07 GMT -8
This is what happens right now to all my Forum users... Take a look please. Video is in 4K just wait a few minutes to Youtube shows in UHD... youtu.be/TPFX9FvIl7UThe text on the page says that it is inactive but if you actually wait then the download still works. You must wait on that page, I have tested this in multiple browsers and can confirm it works. It is also worth mentioning that Opera is not one of our supported browsers.
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inherit
125534
0
Mar 10, 2021 15:36:56 GMT -8
Helder Lopes
69
June 2008
helderlopes
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Post by Helder Lopes on Jun 1, 2020 14:44:24 GMT -8
My friend I'm telling you for about 3 months, my Forum has a problem with links to direct downloads... The problem is not only for me, is for very users and they reported that to me.
In this thread I can see you can not see the problem... How can you help me if you can't see the problem?
All you can say is you can't see the problem... I can't see any updates, and the problem still happens. Now Opera is not supported... Forget about Opera. Internet Explorer do the same, my Android phone do the same...
All I can see in this thread is that Kami [AFK] can see my problem and was the one who really had discover a temporary solution, clicking the middle button. I made two videos about the problem... Why this is happening to me in very computers, with very browsers, in android systems and why the other members of my forum have the same problem? Is the REDIRECT.VIGLINK.COM* appearing on the address, normal?
You tell me to wait in that page... But you saw the problem or not? Why are you tell me to wait? Wait for what? I did wait on the page for 1 minute to see what happens. Nothing happens!
Please, can you find another person, who can see my Forum's problem and really help me?
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#e61919
Support Manager
154778
0
1
May 3, 2024 16:11:00 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on Jun 1, 2020 15:12:08 GMT -8
Hi,
The redirect appearing in the address field is normal. The reason this occurs is because when the page redirects through Viglink it has no reason to load "new" content for the page because the link is purely a download link, not a page. Therefore when the page "loads" it only displays the redirect information, which appears to be wrong but is not wrong.
The file download still occurs (for me) on this page. I'll reach out to Viglink once again and let them know you're still experiencing an issue.
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inherit
125534
0
Mar 10, 2021 15:36:56 GMT -8
Helder Lopes
69
June 2008
helderlopes
|
Post by Helder Lopes on Jun 1, 2020 16:22:37 GMT -8
The file download still occurs (for me) on this page. I'll reach out to Viglink once again and let them know you're still experiencing an issue. If the download works good for you, you can't see the problem. If you can't see the problem, it can't means that the problem doesn't exists... I don't know why but the downloads in this support forum work fine. Maybe some configuration with this forum make that work fine... Maybe with you account the problems with viglink don't appear... I don't know. I only know, a few months ago, all downloads were working fine, from the begining of my forum worked fine. You have another member with the exact same problem in this thread... I read the whole thread and the problem is exctly the same... support.proboards.com/thread/661470/links-message-area-misdirectedOk I made another video with various browsers and waiting some time in the page... Same problem... The pages loads in a question of 1 or 2 seconds. I have 500Mega internet speed and a fast computer... I lost many hours testing with various cenarios and the conclusion i got, the problem is in my forum and is something with VIGLINK, and is something is disabled in the support Forum... I'm sorry but I reported this problem about 3 months (90 days) ago and this is making me crazy... Please see this other video more explicit. Thank You. www.youtube.com/watch?v=46HFwROqg9c
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Kami
Forum Cat
Posts: 40,034
Mini-Profile Theme: Kami's Mini-Profile
#f35f71
156500
0
Offline
Jul 24, 2021 11:48:29 GMT -8
Kami
40,034
July 2010
kamiyakaoru
Kami's Mini-Profile
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Post by Kami on Jun 1, 2020 16:32:10 GMT -8
For whatever it is worth, since I see me mentioned here: I no longer get an error when left-clicking the link (using Chrome on Windows for PC & iOS, as well as Safari for iOS).
May I ask, did you clear you cache and cookies before testing again? There might be an issue where the browser is retaining the old behaviour of the links because it hasn't requested a fresh page load and instead is using stored information.
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inherit
125534
0
Mar 10, 2021 15:36:56 GMT -8
Helder Lopes
69
June 2008
helderlopes
|
Post by Helder Lopes on Jun 2, 2020 10:45:49 GMT -8
Thank you to come again and help with this situation. I cleaned the cache but the problem remains. I did the refreshing of the page so much times and i think the cache is overwriten with the refresh, with a new load of the page... All remains the same... Is very strange, if it is a cache problem, causa the problem remains for 3 months or more and I weekly make tests in various devices like I said. Some of them are 30 km away from me. It wouldn't be strange the various devices, have the same issue? The problem is something in Forum code that redirect the links to VIGLINK instead to the right address... In slow motion cause it is so fast that we almost can't see, this is what shows on address bar when we click the links: When I click one link, it shows a blank page and this address in the bar: redirect.viglink.com/?format=go&jsonp=vglnk_159112248943420&key=71fe2139a887ad501313cd8cce3053c5&libId=kay97m3m0102ylrr000DAjhqgwskw&loc=https%3A%2F%2Fpeugeotclubeportugal.proboards.com%2Fthread%2F2308%2Ftesting-links&v=1&out=http%3A%2F%2Fpsa.download.navigation.com%2Fautomotive%2FPSA%2FRT6-SMEGx%2F42080.ZIP&ref=https%3A%2F%2Fpeugeotclubeportugal.proboards.com%2Fboard%2F23%2Fajuda-problemas-de-acesso-forum&title=TESTING%20LINKS%20%7C%20PCPT%20-%20O%20F%C3%B3rum%20Peugeot%20Clube%20de%20Portugal&txt=psa.download.navigation.com%2Fautomotive%2FPSA%2FRT6-SMEGx%2F42080.ZIPThen in less than 1 second, the address in the bar changes to: ui2.awin.com/closedmerchant.php?mid=9616&aid=85386or: ui2.awin.com/closedmerchant.php?mid=10681&aid=85386(The first number in the address, sometimes is the same for the 3 links, other times is different, but the 85386 number is allways the same... And finaly the page displays a message : This link is inactive. This happens in 2 seconds or less... If I do refresh to the page and if I'm fast enough, I can get the download with left button... If I'm not that fast, the issue is present... I catch this link in some tests too: www.awin1.com/awclick.php?mid=10540&id=85386&clickref=kay980amc102ylrr0l2y0&p=http%3A%2F%2Fpsa.download.navigation.com%2Fautomotive%2FPSA%2FRT6-SMEGx%2F42080.ZIP%3F%2CMy knowledge is limited in this situation, but I can afirm that the problem is not in my PC, or my devices. I have this forum for about 3 years, I have another one with you for almost 20 years. Never had this situation... Right now, various users reported me this issue... Different internet operatiors, different locations, different devices, etc... This is something with direct downloads, his is something about VIGLINK and this is not only in my Forum. Other user have the same problem. I know same symptoms can be caused by different causes, but in this case, is too much coincidence if it be different cause... Thank You very much.
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Kami
Forum Cat
Posts: 40,034
Mini-Profile Theme: Kami's Mini-Profile
#f35f71
156500
0
Offline
Jul 24, 2021 11:48:29 GMT -8
Kami
40,034
July 2010
kamiyakaoru
Kami's Mini-Profile
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Post by Kami on Jun 2, 2020 11:21:38 GMT -8
If you post this link here on the support forum, do you get the same issue?
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inherit
125534
0
Mar 10, 2021 15:36:56 GMT -8
Helder Lopes
69
June 2008
helderlopes
|
Post by Helder Lopes on Jun 4, 2020 16:08:57 GMT -8
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