Global Entry problems

[huronna]

Forum URL: animationlessons.proboards.com/

This problem concerns some of my members and the admin of marvelousartworks.proboards.com/

I'm unable to help them, because I have never had a problem. I'm admin for three Proboard sites and member for quite a few others.
All of my entries use the same e-mail address, though the log in name is different (admin or huronna) and there are two different passwords, one for admin and one for the regular .

There are a couple of members in both sites that when they sign out of the site and go to the other and try to return they as told that the password is incorrect.  The admin of marvelousartworks.proboards.com/  can get into hers, but every time she tries to get into mine, she had to do the "password forget?" thing and then when she tries to get into her admin site, the same thing happens.

Is there a solution to this problem? I did explain to the other admin that even if she changed the name she is seen by, she must log into her site as admin.   She says she is doing this but the same thing happens.   I told both people that they really needed to come here, but the one is not feeling well and the other is a bit timid...and you know I'm not  LOL

Thanks again to listening and trying to help

[Michael]

Hi,

The problem that you're experiencing here is that there are two different accounts. One is the global account, which is tied to your email and the other is the forum account. If you have everything under one global account (email) then you only need to login with one username and password. You can then use the account switcher if you have multiple accounts on the same forum.

Figure out what emails have accounts tied to them, individually unlink them on ProBoards.com and then sign in and re-link them to your main global account by first logging into that global account on ProBoards.com and then going to the forum, signing in with your username+password you set when you unlinked the account and then complete the account linking process.

There is a help guide article explains things in step-by-step detail: support.proboards.com/thread/660595/understanding-v5-global-account-system

[huronna]

I gave the members this information, thank you