Missing email notifications

[tonib]

Forum URL: yourpet.boards.net/

Hi, 2 members of the forum are not receiving email notifications. I am of one of them (username tonib) & the other is Tinkerbell (also a user of this forum)

My email notifications are set to smart for bookmark & personal messages. When I checked my email account last night I realised that I had last received an email notification on 24th May for a PM (which was the last PM I had - so no issue for them at that point) but my last email for bookmarks was 13th May although on checking my notifications on my forum profile I had some for bookmarked threads since that date. I don't check this email account regularly & mainly use the forum notifications as I'm normally on the forum daily so hadn't realised they were missing.

scallywag has her email notifications set to instant for tagged , quoted, liked, new replies , msg, and a couple more and noticed yesterday that she had notifications on the forum but no emails.

I checked the support board last night & found a thread about email notifications not being received where one response advised that

If you're viewing the new content posted to the forum regularly and there is no reason to email you with "new threads" then you won't receive an email, just something to throw out there (this may or may not be the case for you).

I realise that was for daily updates so may be different for other notifications.

As a result I logged out of the forum overnight & before logging back in I checked the email account & no notifications received. On the forum I had some notifications but not for bookmarks so nothing untoward there but I had received 2 PMs (different conversations) These were sent after I had logged out & 5 hours before I logged in. I checked the last PM email I had & it was timed at the same time as the PM so I should have received at least 1 if not 2 overnight. One of those emails included scallywag & no email was received by her. However another participant (forumfuncomps) in one of the conversations did receive an email notification.

For information the 3 users use completely different email systems.

I hope I have provided enough information for you resolve this issue for us. I don't know if any other users are affected as I don't believe many use the email notifications.

Update:
Apologies for the duplicate support request - it appears scallywag & I were contacting you at the same time - I just took longer to type!

[Craig]

Hi

Thanks for posting. The staff should be online in 2-3 hours, if you would like to check back from then for a response, they will check that the emails are being sent out correctly

[tonib]

Thanks Craig.

Just for info, I've seen your response to Tinkerbell's thread & thought I'd better let you know that I'm not an admin on that forum just an ex IT professional

[tonib]

I should also add that I haven't received a notification regarding Craig's post on this thread & the support forum is set to smart for participated so I reckon I should have. It looks like there maybe an issue with my email address.
Tinkerbell has confirmed she hasn't received one for the response on her duplicate thread that was close.

[Scott]

tonib, it turns out that your email provider had blocked us. We applied to become unblocked which usually takes about a day for it to process. I would say by Thursday you should be receiving the notifications again.

Regarding Tinkerbell, our mail log shows we successfully sent emails, so if they are not being received, inquiries should be made to the email provider.

[tonib]

Thanks Scott I'll keep a check on it.

Interesting that such a big email provider should block you. I know when you had a DoS in the past a number of providers did and you got those resolved but I didn't think there had been any since mid May when I last had an email.

Hopefully it will be resolved soon & I have told Tinkerbell that you have responded so she should be able to follow it up with her provider.

[Tinkerbell]

Good Morning Scott notifications now coming thru , fixed itself over night, I still emailed my provider to double check thou. Thanks for speedy help once again

[tonib]

Scott, I received 2 emails today (from the yourpet forum) regarding PMs so my email provider is not blocking proboards as a whole

However I didn't get an email regarding a bookmarked thread that had been posted in, this was done was after the PMs. I did get a forum notification for that though.

Also I didn't get a notification regarding Tinkerbell's post on this support board thread where I have the participated threads notifications set to smart for emails, I also didn't get a forum notifications for that post although I did get forum notifications for your & Tinkerbells likes of my post in this thread. I have emails for likes set to never so obviously I wouldn't have got an email for them.

I hadn't actively looked at either forum today (UK time) until about an hour ago although I was still logged in to both forums. I don't know whether being logged in has an impact on email notifications being sent, obviously not for PMs as I got those. I'll logout of both forums now & will check later on.

Toni

[tonib]

Scott After being logged out of both forums since I last posted I checked my email & had 2 for PMs on the yourpet forum. When I logged into that it matched but I also had the following forum notification

lotsofcats posted in the bookmarked thread A FELINE Snapshot From Your Day. about an hour ago

but no email. I've attached a screen shot of my notification setting



Intriguing that I'm getting PM notifications but not bookmarks.

[Scott]

tonib, "Smart" only emails you once per item on the forum until you've viewed the item you're being notified about. So if you were notified about a thread you wouldn't receive any further updates about that thread until you visited the forum and viewed the thread. On-forum, "bubble" notifications will give you a notification every time regardless if you've viewed the thread or not.

Could this be what happened?

[tonib]

Scott , I was aware of how smart worked & believe I checked all my threads before I logged out last night & that post in the bookmarked thread was after that. However since then that thread has had another post & I had a forum bubble notification when I looked just now but no email, the bubble notification says it was posted 8 hours ago about an hour after my last post to you in this thread. I also had a new PM for which I got an email - that was for 9 hours ago so before the bookmarked post.

Most peculiar.

Even more strange - I checked that thread & realised there had been a number of posts since last night.

• The first was 11 hours ago, the one I mentioned in my previous post to you.
  yourpet.boards.net/thread/4558/feline-snapshot-day?page=178&scrollTo=160852
• There were then 2 more by another user both showing about 11 hours ago but neither of these got forum bubble notifications.
• The next one by yet another user was 10 hours ago still no forum or email notification.
• Then the one I mentioned in this post (now about 9 rather than 8 hours ago - I take a long time typing this!) for which I got a bubble notification.
  yourpet.boards.net/thread/4558/feline-snapshot-day?page=178&scrollTo=160852
  
• There has been another post 4 hours ago neither type of notification received.

I've attached a screenshot of my notifications just now


I really don't know what is going on. I have been logged into the forum all day but not actively looking at it. I did wonder if the size of the thread had anything to do with it.


Since I was typing the above there has been another post in the thread for which I got a bubble notification but no email (as yet)

As a test I've changed my email notification for bookmarked threads in the yourpet forum to instant to see if that changes anything.

Also I checked my notifications for this thread and found one saying you tagged me. I don't have tagged set for email so I didn't get an email but I do have participated set for forum & smart email so would have thought I should have got an email. I wonder if there is some sort of hierarchy that is involved in this.

[tonib]

Well that was interesting Scott, I have now had 2 emails re a bookmarked thread which has had 2 posts about an hour ago & only 1 forum bubble notification (for the 1st of the 2).

No idea what caused the emails to start - possibly the change to instant. Before I try changing it back to smart I'll wait for your view.

[Michael]

Jun 4, 2020 16:20:46 GMT -8 tonib said:

Well that was interesting Scott , I have now had 2 emails re a bookmarked thread which has had 2 posts about an hour ago & only 1 forum bubble notification (for the 1st of the 2).

No idea what caused the emails to start - possibly the change to instant. Before I try changing it back to smart I'll wait for your view.

Hi,

I feel like it should be noted that if you're on the forum when the notification is generated then it shouldn't send you an email for that notification. This could explain some of the discrepancy that you're seeing.

[tonib]

Thanks Michael I did wonder about that. However I am missing email notifications for when I was logged out, after I started getting PM emails again.

What's the rule for forum (bubble) notifications? As I said in my last post in this thread I got 2 emails, 1 for each of the 2 posts in a particular bookmarked thread & only 1 bubble notification (for the 1st of those 2 posts. Also I believe that I was logged into the forum when they were generated.

I'll start logging out more regularly, making sure I check all threads & PMs first. I'll keep a record of what notifications I then receive , email & forum. I'll update this thread with the results.

[tonib]

Over the last 24 hours I have received 5 email notifications for updated bookmark threads, its still on instant & I wasn't logged into the forum. I got 2 bubble notifications on the forum, 1 each for the first update on the 2 bookmarked threads.

I'll now change my email option back to smart & see what happens.