One of my new members says he does not get the key,

[180pilot]

Forum URL: TAHOA.freeforums.net

New at this, but one new member I approved to post, says he is not getting the key email.
My admin page shows he is registered?
He cannot log in.
Says not in spam folder he is using AT&T, is that still Yahoo mail?

[Samuel]

I don't think AT&T brought Yahoo. Make sure he has the right login information and put in the right email.

[Scott]

180pilot, can you tell me their username please.

[180pilot]

towertom

[Scott]

180pilot, it turns out that the ATT was mistakenly blocking our emails. We reached out to them, and this should be all cleared up within a day or two. Please have the member try again over the weekend. I apologize for the inconvenience.

[Samuel]

Why did AT&T block your emails?

[Scott]

Samuel, the whole thing is an automated process. If the "system" interprets emails as spam, it initiates a block while it gets sorted out by humans.

[Samuel]

Oh! That kinda makes sense.

[180pilot]

Thank you, will inform member, who is very discouraged and a little angry....

I have been angry at AT&T for about 50 years....

[180pilot]

Have another member having some kind of trouble,

mikem

[Michael]

Jul 9, 2020 13:33:08 GMT -8 180pilot said:

Have another member having some kind of trouble,

mikem

Hi,

Could you be more specific? What sort of trouble?

[180pilot]

Waiting for him to tell me?  Seems he just gave up..no reply to my email to him?

I think  may be having something to do with the "flood protection"..?

Do you see if he even got started with registration?

Some ad blockers causing problems too with the "captcha" reported?

[Scott]

Jul 10, 2020 7:06:33 GMT -8 180pilot said:

Waiting for him to tell me?  Seems he just gave up..no reply to my email to him?

I think  may be having something to do with the "flood protection"..?

Do you see if he even got started with registration?

Some ad blockers causing problems too with the "captcha" reported?

Ad blockers are a violation of our terms of service and should not be used.

[180pilot]

Now getting reports of potential members not even getting to first registration page? Could there be some spoof URL out there? Have sent link as tahoa.freeforums.net/ and I have no problem getting to it??  Others sending angry emails saying it's the most difficult forum they have ever tried to sign into???  If it is an ad blocker, shouldn't they see a screen with that information and how to set their browser?

Ah, I enabled my Adblock and see the little popup about adblocking, and "I'll do it next time". which allowed access without ads.
So, is there a algorithm if that popup appears so many times, you get blocked from forum? 

[Scott]

180pilot, afaik ad blockers shouldn't interfere with the registration process other than some ad blockers are known to interfere with the captcha check. HOWEVER, since the terms of service everyone agrees to upon registering states ad blockers are a violation, users shouldn't encounter this issue, right?

I would recommend reminding your potential members of the no ad block policy and have them try registering again. If there is still an issue, it would helpful to know the steps they are taking to register and at what point the registration process fails for them. Also, do they then encounter any error messages, and if so, what do those messages say?