User forgot password and doesn't have access to old email

[ezcry4t3d]

Forum URL: (private)

I admin a very small private board.  One of the members has forgotten her password AND no longer has access to the email address she registered with.  Is there any way as admin I can help her restore access to her account or does she just have to make a new account?  I've been through the admin panels but I'm just not seeing anything that can sort this.  TYIA.

[Nscalerr 🐺]

Hi ezcry4t3d and welcome to ProBoards Support.

Without access to her email account, she will not be able to regain acces to her acocunt, unless she can remember the password. There is nothing the Staff here can do, in relation to finding out what the password is.

She just might have to create a new account, but what can be done once she has a new account, is that you can edit the post count on her new profile to be the same as the old one by going to Profile > Edit Profile > Staff Options tab and changing the count where it says 'Post Count'.

[ezcry4t3d]

Jul 24, 2020 6:02:40 GMT -8 Nscalerr 🐺 said:

There is nothing the Staff here can do, in relation to finding out what the password is.

Thanks for the reply.  Just to clarify, I don't need to find out what her password is, I just need to reset her email to one she can access.  Is this also not possible?

[Scott]

ezcry4t3d, you are correct. It is not possible to reset a member's email on their behalf. It is for security and privacy that only the member can update their email and password.

Hopefully the member will remember their password, otherwise the alternative that Nscalerr 🐺 posted would be the only option.

Sorry I don't have a more favorable answer for you.

[ezcry4t3d]

Thank you both for the quick responses.