A member is having a hard time logging on...

[Shaliza]

Forum URL: allkindsofeverything.boards.net

Hello:

One of my members is having a hard time logging on and made this post on my board:

I hope someone can help me with this.
Each day when I try to log on to the site it denies me access and I have to clear cache to get in.
Also I no longer receive the daily briefing of topics.

As you may know, i'm a member of other ProBoards sites and don't have a problem with them so wondering if there's something I can do to resolve this.

Thanks guys

I know there were server problems recently, so I'm not sure if this is still an issue. I'm also not sure what I can do to help this member as no one else seems to be having a problem accessing my forum. 

Thanks for the help, it is greatly appreciated.  

[Craig]

Hi

What happens when they attempt to log in. Do they get any error messages at all?

[Scott]

Shaliza, in addtion to Craig's question, are they by any chance using more than one email address?

[Shaliza]

Hello Craig and Scott...
 
My member had no issues with logging on for like 1-2 days, but is now having problems again. This is the error message she is getting:

So, back at square one again and having to clear cache to log on. The message that appears is:

Oops There Was An Error

Invalid Request Token / Possible Forgery (Error 1)
If you received this message in error please go back, refresh and try again.

Hoping there's a way to resolve this

I'm not sure whether there is more than one email associated with the account, but this is the user:

allkindsofeverything.boards.net/user/138

She states she is also unable to get any notifications, along with the logging in issue. I had her check her Notification options and she states that nothing has changed. So I'm not sure how to fix this problem either.  

Thanks again for the help!  

[Shaliza]

Hello again... 

Sorry to double post, but I wasn't able to go back and edit my previous post.  

I wanted to given you some more information that the member in question provided to me earlier today...

Hi Shaliza,

I only have one email address that I use regularly - one other for emergency back up - and my browser is Google Chrome, I don't use others.

I don't have problems logging on to other ProBoards forums.

Around a month ago I had an update install itself which took forever - several hours and have noticed that since then things are not running smoothly; e.g. I get logged out of Microsoft each day and some of the things I use regularly have changed icons, not sure whether this is relevant?

Thanks for your assistance in this

Hope this helps and thanks again for taking the time to read all this.  

[Scott]

Shaliza, I would have the member log out of their ProBoards' accounts, clear the browser's cache/cookies, then try logging back in again. This usually will clear the type of error they are receiving.

[Shaliza]

Aug 10, 2020 8:35:00 GMT -8 Scott said:

Shaliza , I would have the member log out of their ProBoards' accounts, clear the browser's cache/cookies, then try logging back in again. This usually will clear the type of error they are receiving.

Thank you for getting back to me, Scott.  

I passed this along to the member, but it seems like she is already cleaning out her cache daily, otherwise she can't even login to my board, but has no problems logging into other PB forums. 

So I'm confused...  

[Craig]

That kind of error usually occurs when, after the login page is loaded, another action is taken on the forum, perhaps in another tab, before the login is submitted.

If the member is loading the login page, and logging in immediately without navigating away, it might suggest something else in the browser is interfering.

perhaps the first thing to try is to try a different browser and see if they get the same error message.

[Shaliza]

Thanks for that information, Craig.

I will pass it along to the member and hopefully it will help.