Recover old account?

[m2marsh]

I received this notice from someone who just joined my forum:

Hi, I posted here in 2015 under the username PetuniaPie. I have long since forgotten the password. The linked email address was to one I no longer have. Is there a way for me to gain access to my original account?

[Kami]

Sept 16, 2020 11:36:34 GMT -8 m2marsh said:

 I received this notice from someone who just joined my forum:

Hi, I posted here in 2015 under the username PetuniaPie. I have long since forgotten the password. The linked email address was to one I no longer have. Is there a way for me to gain access to my original account?

Unfortunately, no. No email access means their identity cannot be confirmed. The only suggestion I can give is to have them reach out to the email provider and see if they can reactivate or recreate it so they can get the password reminder.

Sorry it's not better news :(

[m2marsh]

Sept 16, 2020 11:45:49 GMT -8 Kami said:

Sept 16, 2020 11:36:34 GMT -8 m2marsh said:

 I received this notice from someone who just joined my forum:

Hi, I posted here in 2015 under the username PetuniaPie. I have long since forgotten the password. The linked email address was to one I no longer have. Is there a way for me to gain access to my original account?

Unfortunately, no. No email access means their identity cannot be confirmed. The only suggestion I can give is to have them reach out to the email provider and see if they can reactivate or recreate it so they can get the password reminder.

Sorry it's not better news

Thank you. I kind of thought that was the situation but I wanted to make sure.

[Kami]

Sept 16, 2020 11:47:34 GMT -8 m2marsh said:

Sept 16, 2020 11:45:49 GMT -8 Kami said:

Unfortunately, no. No email access means their identity cannot be confirmed. The only suggestion I can give is to have them reach out to the email provider and see if they can reactivate or recreate it so they can get the password reminder.

Sorry it's not better news

Thank you. I kind of thought that was the situation but I wanted to make sure.

You're welcome, hopefully the situation isn't a deterrent for their renewed participation.

Before you go though just a friendly reminder for that member that the ProBoards Terms of Service does stipulate that they need to keep their email information up to date, so hopefully they will keep that in mind moving forward 😊

[m2marsh]

I have access to what that email account was and it looks like a business email address. So I'm going to guess that she doesn't work there anymore. Which should be a warning to people reading this that when you sign up you shouldn't use your work email address! Nothing lasts forever...