Avatar not loading

[justineb]

Forum URL: (private)

Hi, one of the posters on my forum is having a problem where their avatar is not loading. They seem to be the only one having a problem and it randomly started yesterday. They tried deleting and reloading the file but it is still not working. Is there any troubleshooting I can do to help them?

[Scott]

justineb, the issue is the link url is http and not https. The easiest way to fix this is for the user to download the image to their computer, then upload the image to their avatar rather than using the link.

[justineb]

Thank you!