#e61919
Support Manager
154778
0
1
May 15, 2024 8:16:22 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on Jan 3, 2022 19:00:00 GMT -8
The question about the specific login page was purely for testing purposes. That error should not affect anyone attempting to login normally.
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inherit
187402
0
Mar 23, 2016 19:15:19 GMT -8
Barkley
1,590
December 2012
avinalaff
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Post by Barkley on Jan 4, 2022 0:53:49 GMT -8
All seems good this morning, thanks for taking care of that x <p>
... and Scott
Hi Michael / Scott.
I've noticed an issue tonight were many image links, that were hosted in the themes 'custom images' section have stopped working, as though deleted, but the missing images are too random for it to be an admin error.
You can see just how many broken images there are here: loveevertonforum.com/page/site-map
Thank you for bringing that to our attention!
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inherit
6871
0
May 18, 2024 14:36:15 GMT -8
bigballofyarn
"If you wish to make an apple pie from scratch, you must first invent the universe." -Carl Sagan
7,431
January 2003
bigballofyarn
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Post by bigballofyarn on Jan 4, 2022 7:43:37 GMT -8
Scott , Yes, I can see images again. Members who were having issues earlier can also see images. Great. Glad to know our temp-fix is working. If it's relevant, a ProBoards user who is not a member of my forum, but does live in my geographical location indicated to me that the temp fix works everywhere except the account changing screen. He doesn't see avatars or stars there (in Chrome), but does see them everywhere else. I can ask him to create his own thread if you'd like.
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#e61919
Support Staff
224482
0
1
May 17, 2024 16:18:36 GMT -8
Scott
23,384
August 2015
socalso
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Post by Scott on Jan 4, 2022 7:55:52 GMT -8
Great. Glad to know our temp-fix is working. If it's relevant, a ProBoards user who is not a member of my forum, but does live in my geographical location indicated to me that the temp fix works everywhere except the account changing screen. He doesn't see avatars or stars there (in Chrome), but does see them everywhere else. I can ask him to create his own thread if you'd like. bigballofyarn , does the Select Account page display properly if they use a different browser, like Firefox?
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inherit
6871
0
May 18, 2024 14:36:15 GMT -8
bigballofyarn
"If you wish to make an apple pie from scratch, you must first invent the universe." -Carl Sagan
7,431
January 2003
bigballofyarn
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Post by bigballofyarn on Jan 4, 2022 8:16:52 GMT -8
If it's relevant, a ProBoards user who is not a member of my forum, but does live in my geographical location indicated to me that the temp fix works everywhere except the account changing screen. He doesn't see avatars or stars there (in Chrome), but does see them everywhere else. I can ask him to create his own thread if you'd like. bigballofyarn , does the Select Account page display properly if they use a different browser, like Firefox? He stated to me that things display properly in Firefox.
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#e61919
Support Staff
224482
0
1
May 17, 2024 16:18:36 GMT -8
Scott
23,384
August 2015
socalso
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Post by Scott on Jan 4, 2022 8:37:04 GMT -8
bigballofyarn - in reviewing our internal system notes regarding this issue, it's mentioned that the storage workaround may not work with Chrome - but Edge and Firefox should be fine. We realize this may be inconvenient for those affected (and we find the whole thing frustrating as well) - but we appreciate the patience and understanding while we work to get this rectified and things back to normal.
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inherit
6871
0
May 18, 2024 14:36:15 GMT -8
bigballofyarn
"If you wish to make an apple pie from scratch, you must first invent the universe." -Carl Sagan
7,431
January 2003
bigballofyarn
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Post by bigballofyarn on Jan 4, 2022 9:51:38 GMT -8
bigballofyarn - this will help speed up the fix for this issue. Please go to su.gdatasoftware.com/us/url-submission and submit a "False Positive" report on the URL: https://storage.proboards.com
Also, please ask any of your members who are experiencing this issue to do the same. Thank you. Do you foresee G DATA providing you with additional information as to why this false positive occurred? Is there anything that changed with ProBoards that could have triggered this? It's okay if you don't have answers to these questions.
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Steve
New Member
A member for 8½ years... Exceptional service from Proboards experts 👍
Posts: 81
inherit
205390
0
Jan 6, 2024 5:55:11 GMT -8
Steve
A member for 8½ years... Exceptional service from Proboards experts 👍
81
February 2014
raptor47
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Post by Steve on Jan 4, 2022 10:00:36 GMT -8
Hello All. My forum Login link hasn't been working for the last couple of days. I know you are all working extremely hard to fix the issue, but is there any timeframe as to when things will be back to normal ? I'm using Chrome but I have the same issue when I try with Edge ... I've managed to login via the Forum Dashboard, but I still have Banner & Background images missing: Section 47I'll keep checking for updates, Regards as always, Steve.
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#e61919
Support Staff
224482
0
1
May 17, 2024 16:18:36 GMT -8
Scott
23,384
August 2015
socalso
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Post by Scott on Jan 4, 2022 10:14:22 GMT -8
Steve, using Edge or Firefox should be fine if you are having issues with Chrome. Try resaving your theme, this should work in resolving the missing images. If there are any more issues or concerns, please create your own thread, which is always preferred. Not only does it help us track issues, but prevents confusion due to cross-conversations between us and the users with issues. Thanks.
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#e61919
Support Staff
224482
0
1
May 17, 2024 16:18:36 GMT -8
Scott
23,384
August 2015
socalso
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Post by Scott on Jan 4, 2022 10:17:09 GMT -8
Do you foresee G DATA providing you with additional information as to why this false positive occurred? No. Generally the only response is removal from the blacklist. Nothing changed on our end.
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#e61919
Support Manager
154778
0
1
May 15, 2024 8:16:22 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on Jan 4, 2022 11:18:02 GMT -8
Hi Everyone,
We have been contacting security vendors about the blocking issue that has affected both login and images. Unfortunately while the blocks for the login issue appear to have been removed by the security providers there are still issues for some members. We suspect that this is due to something further upstream, namely where they all draw their blocking lists from.
If you are being affected by this issue, please visit the regular http version of the broken domain/link. You should see a reporting page for your ISP. While filling out the report to let the ISP (and by extension, their security provider) know that there is still an ongoing issue it would help us out a ton if you could ask for the name of the company that provides their blocking lists so we can contact the list providers.
If they respond with any information regarding the providers of the blocking lists, please contact me here on support via thread or PM.
Thank you so much for your patience and understanding while we work to resolve this and thank you for your help!
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inherit
6871
0
May 18, 2024 14:36:15 GMT -8
bigballofyarn
"If you wish to make an apple pie from scratch, you must first invent the universe." -Carl Sagan
7,431
January 2003
bigballofyarn
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Post by bigballofyarn on Jan 4, 2022 11:29:00 GMT -8
Hi Everyone, We have been contacting security vendors about the blocking issue that has affected both login and images. Unfortunately while the blocks for the login issue appear to have been removed by the security providers there are still issues for some members. We suspect that this is due to something further upstream, namely where they all draw their blocking lists from. If you are being affected by this issue, please visit the regular http version of the broken domain/link. You should see a reporting page for your ISP. While filling out the report to let the ISP (and by extension, their security provider) know that there is still an ongoing issue it would help us out a ton if you could ask for the name of the company that provides their blocking lists so we can contact the list providers. If they respond with any information regarding the providers of the blocking lists, please contact me here on support via thread or PM. Thank you so much for your patience and understanding while we work to resolve this and thank you for your help! As I wrote above, my only options are "go back" or "continue anyway." I was not provided with a reporting page for my ISP.
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inherit
260572
0
Feb 9, 2024 12:23:44 GMT -8
recycledferret
41
March 2020
recycledferret
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Post by recycledferret on Jan 4, 2022 11:31:19 GMT -8
Hi Everyone, We have been contacting security vendors about the blocking issue that has affected both login and images. Unfortunately while the blocks for the login issue appear to have been removed by the security providers there are still issues for some members. We suspect that this is due to something further upstream, namely where they all draw their blocking lists from. If you are being affected by this issue, please visit the regular http version of the broken domain/link. You should see a reporting page for your ISP. While filling out the report to let the ISP (and by extension, their security provider) know that there is still an ongoing issue it would help us out a ton if you could ask for the name of the company that provides their blocking lists so we can contact the list providers. If they respond with any information regarding the providers of the blocking lists, please contact me here on support via thread or PM. Thank you so much for your patience and understanding while we work to resolve this and thank you for your help! No reporting page with isp. Just the option to proceed w/ caution.
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inherit
6871
0
May 18, 2024 14:36:15 GMT -8
bigballofyarn
"If you wish to make an apple pie from scratch, you must first invent the universe." -Carl Sagan
7,431
January 2003
bigballofyarn
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Post by bigballofyarn on Jan 7, 2022 4:35:03 GMT -8
Your temporary fix is great and is still working. I just felt like checking to see if I could access:
http://storage2.proboards.com/355429/avatar/ULuejmkIXUcujYbTzMXd.jpg
I still received a security warning from my ISP. I'm letting you know in case you require anything further or if I can be of further assistance.
If I try to access:
login.proboards.com/login/1
I still receive:
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#e61919
Support Manager
154778
0
1
May 15, 2024 8:16:22 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on Jan 7, 2022 10:50:01 GMT -8
Your temporary fix is great and is still working. I just felt like checking to see if I could access: http://storage2.proboards.com/355429/avatar/ULuejmkIXUcujYbTzMXd.jpg
I still received a security warning from my ISP. I'm letting you know in case you require anything further or if I can be of further assistance. If I try to access: login.proboards.com/login/1
I still receive: Thank you for the update! We're still working on finding out where the issue upstream from the ISPs is. Most seem to have removed us from block lists already but issues continue to persist.
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