Some members cannot see banner image

[py2sl]

Forum URL: mlbbaseballleague.proboards.com/


Hello,

Some of our users are unable to see the banner image on our board. For me it just shows as a plain dark grey box.

Some users are reporting that they can see the banner, but I and at least one other user cannot. I cannot see it on my laptop (using Microsoft Edge) or on desktop view on my mobile (not sure what browser that uses).
The banner was changed in September, and has been fine until the last couple of days.

I see that a similar issue was recently reported here:
support.proboards.com/thread/669241/members-banner-image

Our banner image is not hosted on Photobucket (as was the case with that issue) so I don't know if it is the same problem or just a coincidence. Instead, the image we use was uploaded to Proboards and is set to the banner image via the link:
//storage2.proboards.com/6173962/images/VbTSOXNCTITUz0QsSXFx.png

If I put the image link into a browser address bar then I can see the banner image fine.
I can also see it fine in the preview in the admin screens (Themes > Colors & Themes Creator > Scheme) where the image is set.

Nothing else on the board seems to be affected and this is not urgent.

Please let me know if there is any further information that I can provide that would be of assistance.

Many thanks,
Stephen

[Interested Bob]

I have experienced the same problem over the last few days, and apparently ProBoards have partly fixed the problem temporarily, as I understand it.

I discovered that on most of the forums I visit, changing to a different theme brings back the banner image, but only on one or two themes per forum. The others still don't display. It's a matter of trying each theme until you find one that works, at least in my experience...

One of my regular forums has only one thread available at the moment, and that happens to be a theme where the banner doesn't display. With no option to change themes on that forum I can't be sure if changing the theme works on all forums.

[py2sl]

Hello,

I was wondering if there might be any update on this issue?

Many thanks,
Stephen

[py2sl]

Hello,

For the first time in over a week, this now appears to be visible.

Stephen

[Craig]

Jan 16, 2022 3:39:27 GMT -8 py2sl said:

Hello,

For the first time in over a week, this now appears to be visible.

Stephen

Thanks for posting back, and apologies for the problem you had.   Glad it is visible again now