A place for bug reporting? Send PM vs Send PM

[4aapl]

Forum URL: aaplfinance.proboards.com/admin/security/reported_posts

When looking at the reported post page, and what to do about it, there is a "Send PM" option in both the Staff Discussion area and the Resolution section.  But it turns out they do different things, the first being a recommendation to send a PM, and the second to actually PM your comment.

And so I just PM'ed a staff comment to the user, whereas I really meant to add my "let's send him a PM" vote.

No biggie this time.  But the UI wording should be different so that this isn't easy to mess up.  One option is "suggest PM user" and "PM this comment to user".

[Craig]

Hi

This area has received an overhaul for the new software which is in testing now. Hopefully it resolves the issue you are currently experiencing. I will label this as a feature request, so the team can take on board your feedback.

Craig

[Lynx]

Mar 13, 2022 11:50:35 GMT -8 4aapl said:

Forum URL: aaplfinance.proboards.com/admin/security/reported_posts

When looking at the reported post page, and what to do about it, there is a "Send PM" option in both the Staff Discussion area and the Resolution section.  But it turns out they do different things, the first being a recommendation to send a PM, and the second to actually PM your comment.

And so I just PM'ed a staff comment to the user, whereas I really meant to add my "let's send him a PM" vote.

No biggie this time.  But the UI wording should be different so that this isn't easy to mess up.  One option is "suggest PM user" and "PM this comment to user".

Just to note: The checkboxes on the left side explicitly state: Make suggestions in the fields below. right above those checkboxes. Since those are suggestion(s) made, one can safely assume that those are not actual actions taken.

[Scott]

4aapl , as Craig stated the admin panel Reported Posts section has been revised for v6.

However for the current v5, I want to point out that under the Resolution section it does state:

"What you type here will be added to the staff notes for this user. If the PM box is checked, it will also be messaged to them."



The Staff Discussions section is where one would discuss the report and any suggested resolutions, eliminating the need to PM staff to discuss the report.

[4aapl]

Mar 14, 2022 6:52:48 GMT -8 Scott said:

4aapl , as Craig stated the admin panel Reported Posts section has been revised for v6.

However for the current v5, I want to point out that under the Resolution section it does state:

"What you type here will be added to the staff notes for this user. If the PM box is checked, it will also be messaged to them."



The Staff Discussions section is where one would discuss the report and any suggested resolutions, eliminating the need to PM staff to discuss the report.

I'm glad to hear that this is improved in v6.

As for v5, it was unclear enough that I messed up.  UI standards are that you would never want to have two checkboxes or buttons that have the same label, but do different things.  The text should help, but the "them" could refer to "staff", whereas it actually means "the user".

In my case, I typed my staff notes in here, saw that I hadn't actually voted that as a resolution we should PM the user, and then looked for the option.  At that point, since my message was here, the default text was no longer shown.