Member Rank Issue

[𝒮𝒶𝓇𝒾𝓀𝒶𝓉]

Forum URL: (private)

Hello there! I need some assistance with my forum's member ranks, please and thank you. I am trying to create new ones, but I keep getting an "angry bear" message that prevents me. I am not having issues with this bear anywhere else. As well, while this isn't a huge issue, I am a little confused that it says I have 4 members on the forum despite only having 2? xD

[Scott]

𝒮𝒶𝓇𝒾𝓀𝒶𝓉 - the first rank's post count must always be 0 (zero). I don't see any listing for a rank on your forum, so enter your first rank with a post count "0" and let me know if you still get the error message.

[𝒮𝒶𝓇𝒾𝓀𝒶𝓉]

The latter!

[Scott]

Feb 9, 2023 8:57:49 GMT -8 𝒮𝒶𝓇𝒾𝓀𝒶𝓉 said:

The latter!

Sorry, I edited my post. Please see above.

[𝒮𝒶𝓇𝒾𝓀𝒶𝓉]

Okay, thank you! I will try that! Yeah, it wasn't letting me create even a first one. Dx So I'll see if this works, thank you!

[𝒮𝒶𝓇𝒾𝓀𝒶𝓉]

Scott - So I just tried it and thankfully the first rank worked! But unfortunately the message still popped up when I tried to create the second. Then I refreshed again and the first rank disappeared too?

[Scott]

𝒮𝒶𝓇𝒾𝓀𝒶𝓉 - sorry about that. I've asked our systems team to look into this.

[𝒮𝒶𝓇𝒾𝓀𝒶𝓉]

Thank you, Scott, I appreciate it!

[𝒮𝒶𝓇𝒾𝓀𝒶𝓉]

Is there also a way for the total members tab to truly reflect the correct number, like 2 instead of 4?

[Scott]

Feb 9, 2023 9:14:08 GMT -8 𝒮𝒶𝓇𝒾𝓀𝒶𝓉 said:

Is there also a way for the total members tab to truly reflect the correct number, like 2 instead of 4?

Not sure why there is a discrepancy, I'm looking in to that as well.

[𝒮𝒶𝓇𝒾𝓀𝒶𝓉]

Thank you so much, Scott! I do know my forum is rather old. Maybe that could be part of it somehow?

[Scott]

Feb 9, 2023 9:21:35 GMT -8 𝒮𝒶𝓇𝒾𝓀𝒶𝓉 said:

Thank you so much, Scott ! I do know my forum is rather old. Maybe that could be part of it somehow?

That shouldn't matter. 

[𝒮𝒶𝓇𝒾𝓀𝒶𝓉]

Ah, okay! Then I will just wait for answers. c:

[Scott]

𝒮𝒶𝓇𝒾𝓀𝒶𝓉 - Your member rank section should be fixed now.

[𝒮𝒶𝓇𝒾𝓀𝒶𝓉]

Scott, you are correct! Everything is working perfectly, so many thanks. c: I still don't know why the member count is wrong, but oh well. xD