Forum no longer working with subdomain

[bubblegumdancer]

Forum URL: forum.bubblegumdancer.com
(happyhouse.boards.net)

Hi there, I really need some help getting my forum back up and running. My Web host recently reset the DNS for my domain (www.bubblegumdancer.com), which stopped the site working temporarily. They fixed it, but the forum hosted by proboards is no longer working. I use my own domain, and am not sure if I need to reset some settings, but can't access it at all anymore. They recommended removing the sub domain name from your cpanel in the domains section, then re- adding it, which I did in Cloudfare, but it's still not working. Some help would be highly appreciated!

[🎶Sossity🎶]

bubblegumdancer
An admin will get back to you.
However, the office is closed as it’s out of hours.

Business/office hours are: Mon-Fri 9am-5pm Pacific time (-8 GMT)
But, do check back before then as they occasionally make responses outside of those hours.

[Scott]

bubblegumdancer -

First off, I reset the default URL for the forum back to the original (happyhouse.boards.net) so you can access the forum.

Second, when you added the CNAME entry in Cloudflare, what did you enter in the fields?

[bubblegumdancer]

Thank you for fro reply Scott and setting the forum back to the old URL for now.

My CNAME settings in Cloudflare are:

Previously, I was using "customdomain.proboards.com", and I actually had some issues last May when I went to pay for the renewal of the custom domain that you were helping me with. It ended up only working with the old target and I think you were going to look into it, we exchanged a few private messages about it. Maybe the site not working now has something to do with that, but I've tried the old customdomain.proboards.com target again and neither of them are working

[Michael]

Mar 21, 2023 12:36:31 GMT -8 bubblegumdancer said:

Thank you for fro reply Scott and setting the forum back to the old URL for now.

My CNAME settings in Cloudflare are:

Previously, I was using "customdomain.proboards.com", and I actually had some issues last May when I went to pay for the renewal of the custom domain that you were helping me with. It ended up only working with the old target and I think you were going to look into it, we exchanged a few private messages about it. Maybe the site not working now has something to do with that, but I've tried the old customdomain.proboards.com target again and neither of them are working

Hi bubblegumdancer ,

The old customdomain.proboards.com will not work!

Follow the instructions provided in the admin panel of your forum. You should not be using "forum" but the "@" symbol as the name. (Edit: Unless you want the address to be forum.customdomain.com) Make sure you are using pb.forumcustomdomain.com as the target.

Checking out your domain (forum.bubblegumdancer.com/) it looks like the nameservers aren't pointing to Cloudflare.

[bubblegumdancer]

Mar 21, 2023 12:53:47 GMT -8 Michael said:

Mar 21, 2023 12:36:31 GMT -8 bubblegumdancer said:

Thank you for fro reply Scott and setting the forum back to the old URL for now.

My CNAME settings in Cloudflare are:

Previously, I was using "customdomain.proboards.com", and I actually had some issues last May when I went to pay for the renewal of the custom domain that you were helping me with. It ended up only working with the old target and I think you were going to look into it, we exchanged a few private messages about it. Maybe the site not working now has something to do with that, but I've tried the old customdomain.proboards.com target again and neither of them are working

Hi bubblegumdancer ,

The old customdomain.proboards.com will not work!

Follow the instructions provided in the admin panel of your forum. You should not be using "forum" but the "@" symbol as the name. (Edit: Unless you want the address to be forum.customdomain.com) Make sure you are using pb.forumcustomdomain.com as the target.

Thanks, yes I use the subdomain forum.bubblegumdancer.com 
The settings are currently what is in the screenshot above, I only changed it temporarily to the old address to see if it would work as it used to. The new setting isn't working

[Michael]

Mar 21, 2023 12:59:01 GMT -8 bubblegumdancer said:

Mar 21, 2023 12:53:47 GMT -8 Michael said:

Hi bubblegumdancer ,

The old customdomain.proboards.com will not work!

Follow the instructions provided in the admin panel of your forum. You should not be using "forum" but the "@" symbol as the name. (Edit: Unless you want the address to be forum.customdomain.com) Make sure you are using pb.forumcustomdomain.com as the target.

Thanks, yes I use the subdomain forum.bubblegumdancer.com 
The settings are currently what is in the screenshot above, I only changed it temporarily to the old address to see if it would work as it used to. The new setting isn't working

Did you finish the setup with step 7? I'm not seeing the nameservers pointed to Cloudflare.

[bubblegumdancer]

Mar 21, 2023 13:01:20 GMT -8 Michael said:

Mar 21, 2023 12:59:01 GMT -8 bubblegumdancer said:

Thanks, yes I use the subdomain forum.bubblegumdancer.com 
The settings are currently what is in the screenshot above, I only changed it temporarily to the old address to see if it would work as it used to. The new setting isn't working

Did you finish the setup with step 7? I'm not seeing the nameservers pointed to Cloudflare.

I thought I had already done this, now I don't know. I use CPanel and will try and look into it. All this stuff to do with DNS and nameservers is well and truly over my head to be honest! haha

[bubblegumdancer]

OK I thought I'd update and let you know it's now working. The name servers weren't set to Cloudflare, as you said, so I connected it.
However, the cname target pb.forumcustomdomain.com would not work, but when I changed it back to the old one "customdomain.proboards.com" it DOES work. Very strange! This actually happened last year as well, and Scott was going to look into it.

However... as long as it's working I'm happy, so thanks to all who helped

[bigballofyarn]

It's working for me too. It looks like you got everything resolved. Best of luck to you and your forum.