User unable to access forum: Token could not be verified.

[bortaz]

Forum URL: astrosrefugees.proboards.com/

I have a user who has been unable to log in since November. She receives a system message: The token could not be verified.

She historically connects through the TapaTalk app, so I had her try to load the forum using Google Chrome, and she got the same result. She says she is not using a VPN (doesn't know what one is), and her connection sources (tablet via wifi, phone via data plan) have not changed.

I made sure she hadn't accidentally been banned, checked her IP for that as well, no obvious issues.

No other member/user has reported this problem.

Any have any insight on this issue?

Thanks in advance.

[Scott]

bortaz -

Using Google Chrome, please have the member try accessing the forum using an incognito window.

(Shift+control+N, or click on the 3-stacked dots in the upper-right corner of the browser and select New Incognito Window)

[bortaz]

Mar 29, 2023 13:28:36 GMT -8 Scott said:

bortaz -

Using Google Chrome, please have the member try accessing the forum using an incognito window.

(Shift+control+N, or click on the 3-stacked dots in the upper-right corner of the browser and select New Incognito Window)

Thanks for your reply. It sort of worked. She still couldn't log in with her old account, but she was able to create a new one and sign in from there. 

[Scott]

bortaz - please have the member try again to log into their original account.