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[hotwire]

Dec 12, 2023 10:33:42 GMT -8 Michael said:

Hello hotwire,

We believe we've tracked down the issue. We'll be testing out some potential fixes today so please stay tuned!

Amazing, thank you.

Seems like it was a tricky one so thanks to the team for persisting with it

[Michael]

Dec 12, 2023 11:27:46 GMT -8 hotwire said:

Dec 12, 2023 10:33:42 GMT -8 Michael said:

Hello hotwire ,

We believe we've tracked down the issue. We'll be testing out some potential fixes today so please stay tuned!

Amazing, thank you.

Seems like it was a tricky one so thanks to the team for persisting with it

Apologies that it took us so long to figure out! The logs provided were instrumental in tracking down the cause.

[hotwire]

Dec 12, 2023 12:06:28 GMT -8 Michael said:

Dec 12, 2023 11:27:46 GMT -8 hotwire said:

Amazing, thank you.

Seems like it was a tricky one so thanks to the team for persisting with it

Apologies that it took us so long to figure out! The logs provided were instrumental in tracking down the cause.

As a backend developer for the last 20+ years, some times you eat the bear, sometimes the bear eats you. Eventually getting to a fix is better than not getting to it at all!

Give me a shout when I'm good to test.

[hotwire]

Dec 12, 2023 12:06:28 GMT -8 Michael said:

Dec 12, 2023 11:27:46 GMT -8 hotwire said:

Amazing, thank you.

Seems like it was a tricky one so thanks to the team for persisting with it

Apologies that it took us so long to figure out! The logs provided were instrumental in tracking down the cause.

Little nudge to see if this is still progressing?

[Michael]

Still in progress, apologies that this is taking us so long to resolve! The issue lies with domain configuration on our end and we obviously want to make sure that changes don't break anything for anyone.

[hotwire]

Dec 18, 2023 10:37:18 GMT -8 Michael said:

Still in progress, apologies that this is taking us so long to resolve! The issue lies with domain configuration on our end and we obviously want to make sure that changes don't break anything for anyone.

Oh what's a little cascading domain resolution failure between friends (and millions of forums) ... good luck, appreciate the effort.

[hotwire]

Dec 18, 2023 10:37:18 GMT -8 Michael said:

Still in progress, apologies that this is taking us so long to resolve! The issue lies with domain configuration on our end and we obviously want to make sure that changes don't break anything for anyone.

Obviously it is twixmas at the moment, so figure there is some holidays and stuff happening. Just giving this a bump to be a pest really and remind you it is still going on

[Scott]

hotwire - sorry this is still an issue, but I can assure it hasn't been a forgotten issue. I sent a message out to systems to see if I can get a progress update.

[hotwire]

Dec 18, 2023 10:37:18 GMT -8 Michael said:

Still in progress, apologies that this is taking us so long to resolve! The issue lies with domain configuration on our end and we obviously want to make sure that changes don't break anything for anyone.

I think we're fixed?

[Michael]

Jan 2, 2024 12:03:40 GMT -8 hotwire said:

Dec 18, 2023 10:37:18 GMT -8 Michael said:

Still in progress, apologies that this is taking us so long to resolve! The issue lies with domain configuration on our end and we obviously want to make sure that changes don't break anything for anyone.

I think we're fixed?

I haven't heard anything but that doesn't mean a fix isn't rolling out, fingers crossed!

(And thank you once again for your patience and assistance!)

[Michael]

I forgot to come back to this thread in a timely manner but I confirmed that a fix was rolled out. If this reoccurs or crops up again please let us know!