Former Member Cannot Rejoin My Forum

[bigballofyarn]

Forum URL: bigballofyarn.proboards.com

The long story short is that he deleted his account and wants to re-register. He said he previously reported other network connection issues to ProBoards Support and stated to me he couldn't join my forum with his global account. I told him that whilst logged in to ProBoards, he should just be able to click the "register" button on my forum and rejoin with the same username he had before.

This is the error he is receiving.

[Craig]

Hey

Do you know what name he posted under here to report those issues?

[bigballofyarn]

He goes by johnnylee. If such topics do not exist, or cannot be located, I can look for further network error information he sent to me directly.

[Scott]

bigballofyarn -


What steps is the user taking? Are they starting fresh going to your forum and clicking register or working off a saved link?

Starting place would be recommending they clear the browser's cache/cookies and then log into their Global Account (proboards.com) and then manually go to your forum and click register. (Noting that clearing browser cookies will log them out of other sites they're logged into.)  The idea is they are removing any previous remnants of their account.

[bigballofyarn]

I passed along the question earlier. I will let you know when I hear back.

Thank you. 

[bigballofyarn]

His response:

Feb 28, 2024 2:15:12 GMT -8:

oh lord i just had to do that when i updated my url with proboards and my log in with each board was screwed up, i just wont use my global account and try registering as someone else

[Craig]

Feb 28, 2024 3:22:45 GMT -8 bigballofyarn said:

His response:

Feb 28, 2024 2:15:12 GMT -8:

oh lord i just had to do that when i updated my url with proboards and my log in with each board was screwed up, i just wont use my global account and try registering as someone else

It is not clear what he means there about the url. But did he have any luck registering without using his global account?

It may help to diagnose if he could provide responses to the points that scott raised

[bigballofyarn]

I understand. I relayed to him the exact message that Scott posted and relayed here the exact response I received. I definitely know that it's hard and/or impossible to provide tech support when you can't diagnose the problem because you lack information. I wish I had further information because I'd try to offer tech support myself. He did not try to re-register yet for personal reasons.

[bigballofyarn]

Should anyone require an update, he was able to re-register on my forum using his global account. I do not know whether or not he followed the advice given above, but you can consider this resolved. Thank you.

[Scott]

bigballofyarn - thanks for letting us know. Glad to hear they were successful in re-registering.