inherit
268676
0
Mar 7, 2024 11:32:07 GMT -8
tazcat
8
November 2023
tazcat
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Post by tazcat on Mar 5, 2024 9:10:17 GMT -8
Forum URL: (private)
Hi: I'm not receiving notifications. I had one email go to my spam folder, but I marked it as 'not spam' because I've had this issue occur before.
Could you please check for me.
Thank you, Becky
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#e61919
Support Staff
224482
0
1
May 2, 2024 16:42:23 GMT -8
Scott
23,331
August 2015
socalso
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Post by Scott on Mar 5, 2024 9:15:59 GMT -8
tazcat - I'm looking into this.
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#e61919
Support Staff
224482
0
1
May 2, 2024 16:42:23 GMT -8
Scott
23,331
August 2015
socalso
|
Post by Scott on Mar 5, 2024 9:25:41 GMT -8
tazcat - Our mail log shows that at some point notifications were marked as spam and some not, which would be in line with what you said about it going to your spam folder and you marking it as not spam. I also see 2 notification emails were successfully sent today. If not already, please ensure that our emails are whitelisted (marked as a safe sender). Here's a guide for setting this up in Yahoo: How to white list in Yahoo Mail. This should help.
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inherit
268676
0
Mar 7, 2024 11:32:07 GMT -8
tazcat
8
November 2023
tazcat
|
Post by tazcat on Mar 5, 2024 18:13:37 GMT -8
Thank you. I have not received any emails today.
I appreciate the info on how to set that up in Yahoo.
I've been gone all day, so just checking in on this now. Thank you for your help.
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inherit
268676
0
Mar 7, 2024 11:32:07 GMT -8
tazcat
8
November 2023
tazcat
|
Post by tazcat on Mar 6, 2024 12:11:59 GMT -8
tazcat - Our mail log shows that at some point notifications were marked as spam and some not, which would be in line with what you said about it going to your spam folder and you marking it as not spam. I also see 2 notification emails were successfully sent today. If not already, please ensure that our emails are whitelisted (marked as a safe sender). Here's a guide for setting this up in Yahoo: How to white list in Yahoo Mail. This should help. Hi Scott: I was able to white list the email address. I am still not receiving notifications. Thank you.
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#e61919
Support Staff
224482
0
1
May 2, 2024 16:42:23 GMT -8
Scott
23,331
August 2015
socalso
|
Post by Scott on Mar 6, 2024 12:18:20 GMT -8
tazcat - let me check our logs.
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#e61919
Support Staff
224482
0
1
May 2, 2024 16:42:23 GMT -8
Scott
23,331
August 2015
socalso
|
Post by Scott on Mar 8, 2024 16:29:34 GMT -8
tazcat - you should be receiving email notifications again.
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