Disappearing account

[theresister]

Forum URL: resisters.freeforums.net

I received a couple of e mails from someone who said I banned him.  That never happened.  So his acct still showed up but I had no way of giving him a new password to get in and he claims he never got another confirmation.  I deleted his account and let him start another as it said his board name was already taken.  Any idea what happened?

[bigballofyarn]

Mar 11, 2024 18:56:27 GMT -8 theresister said:

Forum URL: resisters.freeforums.net

I received a couple of e mails from someone who said I banned him.  That never happened.  So his acct still showed up but I had no way of giving him a new password to get in and he claims he never got another confirmation.  I deleted his account and let him start another as it said his board name was already taken.  Any idea what happened?

Check the ban list to make sure his name is not on the ban list.

Admin > Security > Ban Members

[Craig]

Could you ask him to cite you the exact error message he receives

[Scott]

Mar 11, 2024 18:56:27 GMT -8 theresister said:

Forum URL: resisters.freeforums.net

I received a couple of e mails from someone who said I banned him.  That never happened.  So his acct still showed up but I had no way of giving him a new password to get in and he claims he never got another confirmation. 

Just an fyi that banning and passwords are two different things and not related when it comes to access.

Any idea what happened?

Without knowing the exact error message this user received (like Craig asked above) and the steps this user took, it's hard to speculate on what happened.