Domain issues

[hania]

Forum URL: www.blackclover-shatteredgrimoires.com

Hi, I'm the co-cowner of the above site, we've paid for the domain and the other owner has been charged but we still get that our domain name has expired please help.

[Scott]

hania -

The custom domain linking expired. This can be renewed by going to Admin > Upgrades > Custom Domains.

Make sure to visit the forum via the original URL of blackclover-sg.proboards.com/

[hania]

Scott the funds have been taken according to the other co-owner but the domain hasn't been renewed

[Scott]

hania -

This sounds like they have renewed the licensing of the custom domain itself with the domain registrar (GoDaddy)

However the custom domain linking with the forum expired within the last hour and has not been renewed. There have been no transactions by the forum admin for this.

[hania]

He contacted godaddy and it should be fixed according to my co owner, I could likely get a screenshot to prove the payment.

[Scott]

hania - GoDaddy does not control the "custom domain linking" which is a ProBoards Upgrade feature. This can only be purchased/renewed via the forum's admin panel.

[hania]

Thank you for your patience and understanding on this situation Scott we got it sorted with your aid.

[Scott]

hania - great, glad to hear. Thanks for letting me know all is well.