Obsidian Plan / Ad Free Overdraft, Neither Working?

[johnforum]

Forum URL: azlforum.com/

Hi,

I've had storage issues in the past on our forum but was sure it was resolved, we went to the Obsidian plan for attachments and also going for the overdraft (I believe that was it) option to keep our forum ad free.

Here's a screenshot of our Admin area showing storage, and it's showing 4226 /200 MB? As we're paying for the Obsidian plan, it should read 4226 / 10000 MB. It's almost like the forum got reset to a default state.

Also there is the horizontal space under our main top banner that is blank, this shouldn't appear once we have the ad free and overdraft options?

A bit confused... I'm sure it's something obvious I'm missing here. Any help to get us straightened out is appreciated.

Thanks, John

Attachments:

[Craig]

Hi John

Thanks for posting.

I have asked this to be checked for you. Unfortunately, as the support team is based in California, it may be a few hours until i get a response. In the meantime, could i ask that you check the following two pages to check if the subscriptions still exist and that the subscription renewed for June.

www.proboards.com/account/settings/subscriptions
www.proboards.com/account/settings/transactions

Thanks,
Craig

[Scott]

johnforum - I'm looking into this.

[Scott]

johnforum -


Ad-Free:
Your forum has exceed the ad-free allotment for June which resulted in the ad spaces returning.

I see you have enabled ad-free for your guests. You might consider offering ad-free to just your members only which would make your ad-free last longer.

Attachment Storage:
Your storage subscription was cancelled by our credit card processor. It appears there was a discrepancy in your account details. Looks like an email address change? Maybe something else as well?

Whatever account change(s) that occurred did not affect your ad-free subscription because you had cancelled previous subscriptions and started a new one on May 26th.

You just need to subscribe to the Obsidian storage plan again and all should be well.


Please let me know if you have any questions.

[johnforum]

Hi,

Ok, the company had sent me a new CC, I guess the old one was the problem. I just now upgraded to the Obsidian plan and that looks good.

I went back and checked this from older posts of mine and the overdraft option was also on that older card. I've just paid for it with the new card and it looks like we're all set.

Thanks for the help!
John

[Craig]

That's great to here, John. Glad you got it sorted, and thanks for posting back and letting us know. If you need any further help, let us know