Logging in Problem

[rosa22]

Forum URL: phoenixphorum.freeforums.net/

We accepted a new member this morning, but she’s having trouble logging in.  She keeps getting the page shown below. She’s using the correct Forum name and email, as far as I know.  Not sure exactly what she needs to do.



I’m sure there’s an easy answer, but I haven’t found it!

[Scott]

rosa22 -

Looks like your member is using more than one email address with our service.

The email address they used to create an account on your forum has not been activated yet. Also, when trying to log in to your forum, they are logged in to our service with their other email address and so the login credentials are not matching. (It's best they use only one email address for our service to avoid this type of error.)

FYI - I've just sent you a PM here, regarding how to move forward.

[rosa22]

We’re still having difficulty. She has sent you a further email, and I’ve sent a couple of PMs.

Sorry to be a pain.

[Scott]

rosa22 - I replied about an hour ago to her email asking if she could provide a screenshot of her most recent error.

I'm not fully following this:

"I clicked on forgotten password, got the email, clicked on link, chose a new password and got the message that I have no account."

This is not a message one would receive just by resetting a password.


However, if this means she doesn't see any accounts listed once she logged into her global account (proboards.com) this is fine. It just means she needs to do step 2 of my instructions, which is to register a new account on your forum.

[Scott]

rosa22 - I replied to your PM too.

[rosa22]

Thank you so much from us both, Scott.

Your help has been invaluable.

Rosa22

[Scott]

You're welcome rosa22.