inherit
269643
0
Jul 9, 2024 11:14:24 GMT -8
reamsofverse
Enter your message here...
8
July 2024
reamsoverse
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Post by reamsofverse on Jul 7, 2024 5:30:16 GMT -8
Forum URL: intothevalley.proboards.com/I Guys Can somebody help me please. I have accidently logged out of my forum. The problem I have is I am permanently logged in so never have to put my details in to log onto my forum but on the odd occasion I have, my details are automatically available in the username and password boxes. Today they are no longer there. and I just don't know my details having not had to type them in for years. I know one of them is 'admin' but don't know the other. I have recovered my password by entering new details but that just tells me that I successfully logged into your ProBoards global account. It then asks if I already have an account on intothevalley.proboards.com? If so, enter your username and password below to link your forum account to your ProBoards global account. If not, you can create a new forum account. The issue with the above paragraph is I can't enter my username and password as like I said I don't know what they are other than one is 'admin'. Many thanks in advance Paul
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#e61919
Support Staff
224482
0
1
Sept 6, 2024 16:16:22 GMT -8
Scott
23,916
August 2015
socalso
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Post by Scott on Jul 7, 2024 5:40:58 GMT -8
Hi Paul -
To recover your password, did you enter "admin" (your username) or an email address? (If email, do not post it in this thread, but send it to me in a PM please.)
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inherit
269643
0
Jul 9, 2024 11:14:24 GMT -8
reamsofverse
Enter your message here...
8
July 2024
reamsoverse
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Post by reamsofverse on Jul 7, 2024 6:07:32 GMT -8
Hi Paul - To recover your password, did you enter "admin" (your username) or an email address? (If email, do not post it in this thread, but send it to me in a PM please.) Hi Scott I have just messaged you.
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#e61919
Support Staff
224482
0
1
Sept 6, 2024 16:16:22 GMT -8
Scott
23,916
August 2015
socalso
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Post by Scott on Jul 7, 2024 6:41:35 GMT -8
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inherit
269643
0
Jul 9, 2024 11:14:24 GMT -8
reamsofverse
Enter your message here...
8
July 2024
reamsoverse
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Post by reamsofverse on Jul 7, 2024 9:30:38 GMT -8
Still no luck Scott.
I have got myself really confused with changing passwords and usernames etc. Can we not reset if I give you my forum details? I'm the main mod so fgot a bit of a panic on.
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inherit
269643
0
Jul 9, 2024 11:14:24 GMT -8
reamsofverse
Enter your message here...
8
July 2024
reamsoverse
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Post by reamsofverse on Jul 8, 2024 12:27:11 GMT -8
Hi
I really would appreciate some help on this please because I just cannot get back onto my forum.
Trying frantically to access it I have messed all of my passwords and usernames up, I no longer have a clue what they are and my forum is currently running itself.
I cannot even register a new account on it so I can let people know.
I put this up on here over 24 hours ago and while Scott has been in contact with me, I don't expect him to give up all of his time helping me.
I may have the username which is an old emaill address from 2007 but Proboards is sending a password reset to that address which I no longer have.
Can anyone please help please? I run a forum for soccer fans, sometimes emotions run high so I need to be on it asap.
regards Paul
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inherit
yllaciledehcysP citsatkranS
161169
0
Nov 28, 2013 18:47:45 GMT -8
moonbeam
I have NO IDEA what "psychedelic insultment" is, but I'm clearly a victim of it!
7,227
December 2010
lmccull
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Post by moonbeam on Jul 8, 2024 14:39:15 GMT -8
Unfortunately, you'll have to wait for one of the red names. They're the only ones with the ability to assist.
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inherit
269643
0
Jul 9, 2024 11:14:24 GMT -8
reamsofverse
Enter your message here...
8
July 2024
reamsoverse
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Post by reamsofverse on Jul 8, 2024 14:43:08 GMT -8
Unfortunately, you'll have to wait for one of the red names. They're the only ones with the ability to assist. OK many thanks.
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#e61919
Support Manager
154778
0
1
Sept 6, 2024 9:48:32 GMT -8
Michael
19,615
May 2010
wiseowl
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Post by Michael on Jul 8, 2024 14:43:56 GMT -8
Hi Paul,
We can't provide you the information associated with the account. Have you tried logging in on ProBoards.com and then navigating to the forum from the Dashboard?
Logging in would require the email address and password, not the username and password.
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inherit
269643
0
Jul 9, 2024 11:14:24 GMT -8
reamsofverse
Enter your message here...
8
July 2024
reamsoverse
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Post by reamsofverse on Jul 8, 2024 14:51:06 GMT -8
Hi Paul, We can't provide you the information associated with the account. Have you tried logging in on ProBoards.com and then navigating to the forum from the Dashboard? Logging in would require the email address and password, not the username and password. Hi Michael I have tried everything and got myself in a total mess with my username and passwords. I don't know which one is which anymore. Are you able to see what emailaddress is linked to my forum account as I think it is one I had 14 years ago and no longer use. Asking to reset my password just sends the reset tool to that old email address. I have a huge form with over 3000 visitors and members on it every day. Surely there is a way that proboards can reset it for me. I have got myself tied up in knots trying to link my global account to my forum accouint and used different passwords that I can no longer remember. This could mean I could lose my forum? Can one of you huts access my forum and try to access it for me? regards Paul
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#e61919
Support Manager
154778
0
1
Sept 6, 2024 9:48:32 GMT -8
Michael
19,615
May 2010
wiseowl
|
Post by Michael on Jul 8, 2024 15:17:42 GMT -8
Hi Paul, We can't provide you the information associated with the account. Have you tried logging in on ProBoards.com and then navigating to the forum from the Dashboard? Logging in would require the email address and password, not the username and password. Hi Michael I have tried everything and got myself in a total mess with my username and passwords. I don't know which one is which anymore. Are you able to see what emailaddress is linked to my forum account as I think it is one I had 14 years ago and no longer use. Asking to reset my password just sends the reset tool to that old email address. I have a huge form with over 3000 visitors and members on it every day. Surely there is a way that proboards can reset it for me. I have got myself tied up in knots trying to link my global account to my forum accouint and used different passwords that I can no longer remember. This could mean I could lose my forum? Can one of you huts access my forum and try to access it for me? regards Paul It could very well mean you have lost access to the forum. I cannot provide personal information for an account and have no way of verifying your ownership beyond the email associated with the account. Have you manually checked the password manager you use to see if the information is stored in there?
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inherit
269643
0
Jul 9, 2024 11:14:24 GMT -8
reamsofverse
Enter your message here...
8
July 2024
reamsoverse
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Post by reamsofverse on Jul 8, 2024 15:25:13 GMT -8
Hi Michael I have tried everything and got myself in a total mess with my username and passwords. I don't know which one is which anymore. Are you able to see what emailaddress is linked to my forum account as I think it is one I had 14 years ago and no longer use. Asking to reset my password just sends the reset tool to that old email address. I have a huge form with over 3000 visitors and members on it every day. Surely there is a way that proboards can reset it for me. I have got myself tied up in knots trying to link my global account to my forum accouint and used different passwords that I can no longer remember. This could mean I could lose my forum? Can one of you huts access my forum and try to access it for me? regards Paul It could very well mean you have lost access to the forum. I cannot provide personal information for an account and have no way of verifying your ownership beyond the email associated with the account. Have you manually checked the password manager you use to see if the information is stored in there? Hi Michael Yes I have checked everything. I can email you the password that it might be if that helps. Problem I have is I have made that many attempts combining passwords and usernames and emails addresses that it might be I think I am now totally disconnected with my forum and as you say all access is lost. I have had the forum for 14 years and have thousands of huests and members frequenting it on a daily basis. Surely there is a security procedure I can go through to prove it's my forum? regards Paul
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#e61919
Support Manager
154778
0
1
Sept 6, 2024 9:48:32 GMT -8
Michael
19,615
May 2010
wiseowl
|
Post by Michael on Jul 8, 2024 15:59:58 GMT -8
It could very well mean you have lost access to the forum. I cannot provide personal information for an account and have no way of verifying your ownership beyond the email associated with the account. Have you manually checked the password manager you use to see if the information is stored in there? Hi Michael Yes I have checked everything. I can email you the password that it might be if that helps. Problem I have is I have made that many attempts combining passwords and usernames and emails addresses that it might be I think I am now totally disconnected with my forum and as you say all access is lost. I have had the forum for 14 years and have thousands of huests and members frequenting it on a daily basis. Surely there is a security procedure I can go through to prove it's my forum? regards Paul The only information we have for you is the email address associated with the account. Sometimes people have social media accounts we can use to verify ownership (as the account is linked in the profile) but that does not appear to be the case for you. I checked the global account and you can login with either your username or email, so logging in with "admin" and the password should work (if you can remember the password associated with the account). This is your best bet for regaining access. PB employees can't view your password at all so sending me the password you think it is wouldn't help I'm afraid.
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inherit
269643
0
Jul 9, 2024 11:14:24 GMT -8
reamsofverse
Enter your message here...
8
July 2024
reamsoverse
|
Post by reamsofverse on Jul 9, 2024 4:27:43 GMT -8
Hi Michael Yes I have checked everything. I can email you the password that it might be if that helps. Problem I have is I have made that many attempts combining passwords and usernames and emails addresses that it might be I think I am now totally disconnected with my forum and as you say all access is lost. I have had the forum for 14 years and have thousands of huests and members frequenting it on a daily basis. Surely there is a security procedure I can go through to prove it's my forum? regards Paul The only information we have for you is the email address associated with the account. Sometimes people have social media accounts we can use to verify ownership (as the account is linked in the profile) but that does not appear to be the case for you. I checked the global account and you can login with either your username or email, so logging in with "admin" and the password should work (if you can remember the password associated with the account). This is your best bet for regaining access. PB employees can't view your password at all so sending me the password you think it is wouldn't help I'm afraid. Hi Michael Mnay thanks for the update. I do know what the very first email that was linked when creating my forum. I have emailed you another message containing it so that I don't share personal details on here. regards Paul
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#e61919
Support Manager
154778
0
1
Sept 6, 2024 9:48:32 GMT -8
Michael
19,615
May 2010
wiseowl
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Post by Michael on Jul 9, 2024 11:22:34 GMT -8
Issue resolved over email.
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