kdms
New Member
Posts: 16
inherit
180366
0
Oct 18, 2015 18:39:21 GMT -8
kdms
16
June 2012
kdms
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Post by kdms on Jul 16, 2024 10:40:03 GMT -8
One of my players is having difficultly logging in. She's tried her main account and her side accounts to no avail. Other players and myself are having no trouble logging in. She said she's not using vpn, she's cleared her cache and history. Any suggestions? thepresidium.boards.net/edits in to add: She has since told me that she manage to log in in main account but when trying to change to another account it kicks her out.
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inherit
181291
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Jul 16, 2024 14:57:01 GMT -8
aeralyn
13
July 2012
aeralyn
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Post by aeralyn on Jul 16, 2024 12:52:15 GMT -8
Hi. It's me that is having trouble.
I can log into the account under my main account (Cereza is the name of the main account). But when I try to use the account switcher to log into one of my character accounts, it logs me back out. And then I have to close the browser and reopen it to log back in. I can log into a character account, but again.. switching is impossible. I have to close the browser in order to log into a different one.
There are two sites that have been blocked in the last few days when the problem started (I use Bitdefender) ffbtas.com and bidlab.ai.
Thank you
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#FF6600
Apprentice of the Universe
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Apr 22, 2024 6:04:54 GMT -8
🎶Sossity🎶
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May 2005
nhs5
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Post by 🎶Sossity🎶 on Jul 16, 2024 14:02:20 GMT -8
Hi. It's me that is having trouble. I can log into the account under my main account (Cereza is the name of the main account). But when I try to use the account switcher to log into one of my character accounts, it logs me back out. And then I have to close the browser and reopen it to log back in. I can log into a character account, but again.. switching is impossible. I have to close the browser in order to log into a different one. There are two sites that have been blocked in the last few days when the problem started (I use Bitdefender) ffbtas.com and bidlab.ai. Thank you aeralynTry whitelisting ProBoards on Bitdefender. Do the same on any other antivirus you might be using. Also, if you have any adblocker in use, whitelist ProBoards on that too. Apart from the fact that using one may interfere with connecting, it is against the TOS to use adblockers. See how the whitelisting goes.
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inherit
181291
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Jul 16, 2024 14:57:01 GMT -8
aeralyn
13
July 2012
aeralyn
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Post by aeralyn on Jul 16, 2024 14:10:31 GMT -8
I honestly didn't think about that. My apologies. I have fixed it.
Now the only other issue is when I change characters, I have to click on forum, or reload the page to show that I'm logged in as my other account.
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#e61919
Support Manager
154778
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Sept 6, 2024 9:48:32 GMT -8
Michael
19,615
May 2010
wiseowl
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Post by Michael on Jul 16, 2024 14:39:33 GMT -8
I honestly didn't think about that. My apologies. I have fixed it. Now the only other issue is when I change characters, I have to click on forum, or reload the page to show that I'm logged in as my other account. Do you have the same issue with switching accounts on another forum (like this one)? I suspect that this may be related to the theme and might not be fixable.
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inherit
181291
0
Jul 16, 2024 14:57:01 GMT -8
aeralyn
13
July 2012
aeralyn
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Post by aeralyn on Jul 16, 2024 14:45:26 GMT -8
Any other forum I have accounts on, I don't have the problem. I wondered. Though it's been the same theme for a couple of weeks and I've only just started having these issues.
Thank you for your help.
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#e61919
Support Manager
154778
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1
Sept 6, 2024 9:48:32 GMT -8
Michael
19,615
May 2010
wiseowl
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Post by Michael on Jul 16, 2024 16:11:56 GMT -8
Any other forum I have accounts on, I don't have the problem. I wondered. Though it's been the same theme for a couple of weeks and I've only just started having these issues. Thank you for your help. If you leave the page alone for like a minute after switching accounts does the name change? I know from past experience that there are some heavily customized themes that have presented this issue in the past.
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#e61919
Support Staff
224482
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Sept 6, 2024 16:16:22 GMT -8
Scott
23,916
August 2015
socalso
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Post by Scott on Jul 22, 2024 11:44:51 GMT -8
aeralyn - is the issue still occurring?
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