inherit
269206
0
Aug 7, 2024 11:50:04 GMT -8
leecorecorder
16
March 2024
leecorecorder
|
Post by leecorecorder on Aug 7, 2024 7:31:49 GMT -8
I get a connection reset error when trying to change my email address. Need to know if this is an internal IT issue or something related to the site.
|
|
#e61919
Support Staff
224482
0
1
Nov 22, 2024 17:59:24 GMT -8
Scott
“Asking for help isn't giving up... it's refusing to give up.”
24,527
August 2015
socalso
|
Post by Scott on Aug 7, 2024 7:40:35 GMT -8
leecorecorder - at what point in the process are you receiving the error?
|
|
inherit
269206
0
Aug 7, 2024 11:50:04 GMT -8
leecorecorder
16
March 2024
leecorecorder
|
Post by leecorecorder on Aug 7, 2024 10:59:15 GMT -8
When I click on Edit for my email address.
|
|
#e61919
Support Staff
224482
0
1
Nov 22, 2024 17:59:24 GMT -8
Scott
“Asking for help isn't giving up... it's refusing to give up.”
24,527
August 2015
socalso
|
Post by Scott on Aug 7, 2024 11:11:23 GMT -8
leecorecorder - are you able to clear your browser's cache/cookies? I would start there. (This will log you out of anything you're logged into.)
|
|
inherit
269206
0
Aug 7, 2024 11:50:04 GMT -8
leecorecorder
16
March 2024
leecorecorder
|
Post by leecorecorder on Aug 7, 2024 11:28:00 GMT -8
That did not work. My IT department wonders if it has to do with your certificate
|
|
inherit
269206
0
Aug 7, 2024 11:50:04 GMT -8
leecorecorder
16
March 2024
leecorecorder
|
Post by leecorecorder on Aug 7, 2024 11:29:05 GMT -8
They don't believe it is anything on our end.
|
|
#e61919
Support Staff
224482
0
1
Nov 22, 2024 17:59:24 GMT -8
Scott
“Asking for help isn't giving up... it's refusing to give up.”
24,527
August 2015
socalso
|
Post by Scott on Aug 7, 2024 11:36:21 GMT -8
leecorecorder - Just to clarify, are you clicking Edit in your profile on the forum?
|
|
inherit
269206
0
Aug 7, 2024 11:50:04 GMT -8
leecorecorder
16
March 2024
leecorecorder
|
Post by leecorecorder on Aug 7, 2024 11:43:40 GMT -8
Yes
|
|
#e61919
Support Staff
224482
0
1
Nov 22, 2024 17:59:24 GMT -8
Scott
“Asking for help isn't giving up... it's refusing to give up.”
24,527
August 2015
socalso
|
Post by Scott on Aug 7, 2024 11:49:01 GMT -8
leecorecorder - try going directly to your dashboard proboards.comIf you need to log in, it will be your email address and password. Then from the blue "Account" dropdown at the top, click and select Account Settings. From there, click on Edit to the right of your email address.
|
|
