Log-in problems when board goes to v5

[tsrwright]

It appears our board was updated to v5 without any preparation or
understanding, and maybe while the administrator was in hospital! Whether
this upgrade was selected by him or the system defaulted to upgrade in
his absence I do not know. I understand there is now no way back.

The issue seems primarily to be that of problems with members' re-establishing log-ins to the board on V5. It's clearly far too
easy to cock it up as I did myself and it surely needs review.

However, it seems many members may have just given up. Is there some general warning we can post so that members understand the process and:

1 Don't make  mistakes initially, and/or

2.Go back and start again after they have cocked it up but without having to rejoin as a new member under new user name etc.

[tsrwright]

Here's a report/description on another thread :

I had an icon on my computer to take me directly to the site, but that
doesn’t work. I also tried going through the web site, and that doesn’t
work either.

I keep getting an error message. When I try to
sign in as a guest, I can get to the Home page, with Saige as the
header-but if I try to click on any of the boards, I get

Oops, there was an error!

You do not have permission to access this board.

Oh yeah, at the top of the page there is “Welcome (member's name redacted)”

But that’s as far as I can go.

That's exactly what happened to me except I couldn't remember!

Seems to me you need to publish clearer directions and should try to fix whatever it is that's going wrong - I believe it is widespread.

[tsrwright]

Feb 9, 2013 17:58:43 GMT -8 moonbeam said:

Firstly, this has already been reported on another thread. V5 first time login issues. But the upgrade could not have happened at this time without the admin choosing to do so. The forced upgrades will not begin until the end of April.

Thanks, yes I know there are various other threads on this issue which seems to be widespread but all that I have looked at seem to be dealing with specific users' particular problems.

What I am seeking is for ProBoards to publish general advice and to fix the general problem.

[VS Admin]

Feb 9, 2013 20:21:38 GMT -8 tsrwright said:

Feb 9, 2013 17:58:43 GMT -8 moonbeam said:

Firstly, this has already been reported on another thread. V5 first time login issues. But the upgrade could not have happened at this time without the admin choosing to do so. The forced upgrades will not begin until the end of April.

Thanks, yes I know there are various other threads on this issue which seems to be widespread but all that I have looked at seem to be dealing with specific users' particular problems.

What I am seeking is for ProBoards to publish general advice and to fix the general problem.

support.proboards.com/post/5157650/thread

[tsrwright]

Thanks, that's exactly what we needed.

[speedstox12]

Well it seems we may be getting nearer to solving log-in problems for the Midget Car Panorama site. This does appear to be a more knowledgeable section with Proboards staff answering queries rather than other forum users as was happening on the v5 update debate section..
All Midget Car Panorama members have been forwarded the link advice in regard to log-in problems so hopefully the site will get back to "business as usual" - that's of course if every member (even those with log-in problems) actually receive the email?

[speedstox12]

This elsewhere on here tends to indicate the problems Midget Car Panorama members are having. So it's not isolated - and as mentioned many forum members are not savvy to the various technical complexities. They just want to log-in, read messages and reply where needed - not have instruction in "high tech on computers".

support.proboards.com/thread/445976/v5-first-time-login-issues

[speedstox]

It looks as though this problem is just going to fade away without a definitive answer to it?

[Brian]

Feb 10, 2013 11:05:43 GMT -8 speedstox said:

It looks as though this problem is just going to fade away without a definitive answer to it?

Care to explain exactly what kind of login problems you're having? Without any detail there's not much to work off of.

What's the URL to the forum in question? What steps are the users taking when logging in? On the global login page, does it show them as logged in on the top right? What errors are they receiving?

[speedstox12]

Feb 10, 2013 11:16:00 GMT -8 Brian said:

Feb 10, 2013 11:05:43 GMT -8 speedstox said:

It looks as though this problem is just going to fade away without a definitive answer to it?

Care to explain exactly what kind of login problems you're having? Without any detail there's not much to work off of.

What's the URL to the forum in question? What steps are the users taking when logging in? On the global login page, does it show them as logged in on the top right? What errors are they receiving?

Does this link to Midget Car Panorama help in any way?

midgetcarpanorama.proboards.com/

[Brian]

Feb 10, 2013 16:03:57 GMT -8 speedstox12 said:

Feb 10, 2013 11:16:00 GMT -8 Brian said:

Care to explain exactly what kind of login problems you're having? Without any detail there's not much to work off of.

What's the URL to the forum in question? What steps are the users taking when logging in? On the global login page, does it show them as logged in on the top right? What errors are they receiving?

Does this link to Midget Car Panorama help in any way?

midgetcarpanorama.proboards.com/

That's one question down.

Knowing the answers to the other three would be of great assistance in helping us identify a cause for the problem.

[speedstox12]

Feb 10, 2013 16:22:43 GMT -8 Brian said:

Feb 10, 2013 16:03:57 GMT -8 speedstox12 said:

Does this link to Midget Car Panorama help in any way?

midgetcarpanorama.proboards.com/

That's one question down.

Knowing the answers to the other three would be of great assistance in helping us identify a cause for the problem.

When members log in some are advised they have been sent a reactivation message but when they go to their email account there is no reactivation message.

[speedstox12]

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Information as requested by Proboards support. Do you need anything else?

[Brian]

Feb 11, 2013 2:33:12 GMT -8 speedstox12 said:

Feb 10, 2013 16:22:43 GMT -8 Brian said:

That's one question down.

Knowing the answers to the other three would be of great assistance in helping us identify a cause for the problem.

When members log in some are advised they have been sent a reactivation message but when they go to their email account there is no reactivation message.

Do you know who their email provider is? Some providers tend to block our emails for no reason.

Have them try adding [e-mail] to their address list.

[speedstox]

This all ridiculous. It just does not seem to be worth all the stress. Obviously the switch from v4 to v5 should never have been implemented?