inherit
143993
0
Oct 28, 2021 13:12:17 GMT -8
speedstox12
378
August 2009
speedstox12
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Post by speedstox12 on Feb 13, 2013 11:15:59 GMT -8
Hi speedstox12, I don't feel like any of the advice we've offered so far contains any technical jargon or would be overwhelming to the 'layman'. If there is anything you would like me, or anyone else to explain further, please ask. Have any of your members had luck in finding the message in their spam folder? Are they sure that the email that they have connected to the account is the email account that they are accessing? --- britannia - You can have your members login to v5 on your BetaZone forum. This creates a global account for them, so that when you do upgrade your real forum to v5, all the user has to do is link their 'real' forum account (the upgraded v5 forum account) to their already made global account. I personally would recommend that users do so. This gives you time to work with the users to solve any issues that they may have, or come to us with questions. I read all this and it makes me feel like calling it a day and just leave the forum to face the fate of all abandoned forums!
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#e61919
Support Manager
154778
0
1
May 15, 2024 8:16:22 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on Feb 13, 2013 11:46:16 GMT -8
I'm sorry you feel that way. I am attempting to help in any way possible. The purpose of all my questions is to attempt to narrow down what is causing a problem for your users so that I can resolve the problem, not only for you, but for every other user that may encounter the same problem in the future.
Please let me know if there is another way I can assist you.
Edit: I would also like to apologize if my comment above offended you. It was not my intent.
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inherit
147439
0
Oct 15, 2013 3:44:38 GMT -8
britannia
343
September 2009
britannia
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Post by britannia on Feb 13, 2013 15:15:57 GMT -8
Thanks for the advice Michael.
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inherit
143993
0
Oct 28, 2021 13:12:17 GMT -8
speedstox12
378
August 2009
speedstox12
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Post by speedstox12 on Feb 13, 2013 15:31:05 GMT -8
I'm sorry you feel that way. I am attempting to help in any way possible. The purpose of all my questions is to attempt to narrow down what is causing a problem for your users so that I can resolve the problem, not only for you, but for every other user that may encounter the same problem in the future. Please let me know if there is another way I can assist you.
Edit: I would also like to apologize if my comment above offended you. It was not my intent. It would seem this problems is bigger than has been thought or recognised. Take a look also at this thread -: members unable to log-in posted by evertrap
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inherit
187552
0
Jun 9, 2013 1:38:24 GMT -8
tsrwright
42
December 2012
tsrwright
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Post by tsrwright on Feb 13, 2013 15:52:11 GMT -8
I think we are all going round in circles a bit.
Let me make a few comments 1 Terminology and users interpretation is always a problem. User name, display name, updating, upgrading, first - time log-in etc etc are often used sloppily so the poor Joe just trying to read his board can by soon be off track.
2 I doubt the average user has any idea that there is another place like this where support can be found even if they are inclined to seek help rather than just give up.
3 Support seems to be treating the current problems as a series of isolated user stuff-ups rather than fundamental flaws in the interface design. There seem to be quite a number of separate threads all dealing with the same topic and I feel all the discussion of upgrade login problems should be collected together.
4 Support keeps asking for specifics but the simple answer is most people haven't a clue what went wrong. We don't know what we were doing and all we know is something stuffed up.
Perhaps there could be some general announcement sent to all users that explains the beta tst/coming mandatory upgrade, a gcuide to upgrading to v5 ( as opposed to upgrading the service level) and where to turn to for user friendly support
(last time I do this o n an ip ad)
So while I think the level of support is very good I think there needs to be a bit more empathy for the many who are just bewildered and feel like giving up.
I hope speedstox isnt going to do that.
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#e61919
Support Manager
154778
0
1
May 15, 2024 8:16:22 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on Feb 13, 2013 16:45:50 GMT -8
Hi speedstox12 and tsrwright, speedstox12 - All of the Support Staff work together on virtually every issue. Issues are treated as single-user (or single forum) problems until we confirm that the problem is reproducible, and occurs in more then one location. We do this to ensure the quality of our customer service, and support. The second that we see an issue coming up more then once is when we start to find as many commonalities as possible between the issue, and begin to plan changes to alter anything necessary to alleviate the issue. Login issues are currently my number one priority. tsrwright - 1. I totally understand this. I'll talk to the Support Team about being consistent with our terminology use. With how many questions we answer every day, we sometimes forget that not everyone is quite as versed in this as we are. I'll see what we can do about clarifying things in the future, and possibly renaming things for clarity as well. 2. Perhaps we should include a permant link on the bottom of every page (like the report abuse button) that leads you here? Or maybe a permanant link on the Admin Panel of forums? I'll bring this up with the entire staff, and I'm open to suggestions on how to make the Support Board more visible as an avenue for help. We honestly love helping people. 3. I'm the self-appointed login guru. I have been collecting information from all corners on users experience with logging in, and upgrading their account to a global account in v5. If you think there is a login issue I have missed, or that needs my attention, feel free to tag me in that thread, or PM me. I want to make login absolutely flawless for every user. Even today some changes were made to the error messages to ensure that users were using the right information, and guide them in supplying the correct information. You should see these changes in the near future. 4. We totally understand that sometimes things happen that users (and us!) are unable to explain. The questions that we ask are to help us help you. If we ask a question that you can't answer, feel free to tell us so. We'll do our best to either guide you to the answer that we need, or find the answer ourselves (if possible). It is not our intention to confuse, annoy, or batter you with questions. We just want to ask as many questions as we can so that we can resolve your problem quickly and efficiently. I hope neither you, nor speedstox12, feel like giving up. As long as you stick with us, I'll keep working on until we find a solution.
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inherit
187552
0
Jun 9, 2013 1:38:24 GMT -8
tsrwright
42
December 2012
tsrwright
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Post by tsrwright on Feb 13, 2013 22:41:58 GMT -8
That's really encouraging and I hope speedstox feels that too. Thank you. Will try not to be cross
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inherit
143993
0
Oct 28, 2021 13:12:17 GMT -8
speedstox12
378
August 2009
speedstox12
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Post by speedstox12 on Feb 14, 2013 0:13:12 GMT -8
Hi speedstox12 and tsrwright, speedstox12 - All of the Support Staff work together on virtually every issue. Issues are treated as single-user (or single forum) problems until we confirm that the problem is reproducible, and occurs in more then one location. We do this to ensure the quality of our customer service, and support. The second that we see an issue coming up more then once is when we start to find as many commonalities as possible between the issue, and begin to plan changes to alter anything necessary to alleviate the issue. Login issues are currently my number one priority. tsrwright - 1. I totally understand this. I'll talk to the Support Team about being consistent with our terminology use. With how many questions we answer every day, we sometimes forget that not everyone is quite as versed in this as we are. I'll see what we can do about clarifying things in the future, and possibly renaming things for clarity as well. 2. Perhaps we should include a permant link on the bottom of every page (like the report abuse button) that leads you here? Or maybe a permanant link on the Admin Panel of forums? I'll bring this up with the entire staff, and I'm open to suggestions on how to make the Support Board more visible as an avenue for help. We honestly love helping people. 3. I'm the self-appointed login guru. I have been collecting information from all corners on users experience with logging in, and upgrading their account to a global account in v5. If you think there is a login issue I have missed, or that needs my attention, feel free to tag me in that thread, or PM me. I want to make login absolutely flawless for every user. Even today some changes were made to the error messages to ensure that users were using the right information, and guide them in supplying the correct information. You should see these changes in the near future. 4. We totally understand that sometimes things happen that users (and us!) are unable to explain. The questions that we ask are to help us help you. If we ask a question that you can't answer, feel free to tell us so. We'll do our best to either guide you to the answer that we need, or find the answer ourselves (if possible). It is not our intention to confuse, annoy, or batter you with questions. We just want to ask as many questions as we can so that we can resolve your problem quickly and efficiently. I hope neither you, nor speedstox12, feel like giving up. As long as you stick with us, I'll keep working on until we find a solution. Hmmmm!!!!! Still puzzled. But then I am an "oldie"!!!!
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inherit
143993
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Oct 28, 2021 13:12:17 GMT -8
speedstox12
378
August 2009
speedstox12
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Post by speedstox12 on Feb 14, 2013 7:41:18 GMT -8
It has been said on this Support Board that once a forum is converted from v4 to v5 the move cannot be reversed - as it would seem some people now debating in various threads would like to do.
I pose the question that something similar was done by Yahoo! about three-four years ago. They then changed without consultation their long established message board forma t to something similar to Facebook. There was an immediate protest from many forums about the move and how much it was disliked.
In a few days, Yahoo! reverted from the detested Facebook look back to their ever-popular message board format.
If Yahoo! were able to revert a format, then why is it now impossible for Proboards forum administrators to revert their boards back from v5 to v4?
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#e61919
Support Manager
154778
0
1
May 15, 2024 8:16:22 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on Feb 14, 2013 10:27:42 GMT -8
Hi speedstox12, ProBoards v5 represents more then just a shiny new layout and a few new buttons, its a complete overhaul to the old system. I cannot speak to how Yahoo works, but conversion to v5 is permanent. Even if we were able to revert your forum back, you would only be postponing the upgrade, not abstaining from it. I understand that some people may wish to revert to v4 because of bugs, or other issues that they have been experiencing. However, I would like to point out that at this time the upgrade to v5 is optional, and the upgrade page clearly states that v5 is still in beta, and therefore may have bugs. Each day we resolve more and more issues, and push out updated code to all the forums. I ask you to extend us your patience and allow us to solve your issues. Are the members who have not received their activation emails located the email? What members are having issues? --- LifeOfWylie - I knew there was a reason that sounded familiar! That's what I get for not looking around thoroughly enough.
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inherit
143993
0
Oct 28, 2021 13:12:17 GMT -8
speedstox12
378
August 2009
speedstox12
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Post by speedstox12 on Feb 14, 2013 15:29:52 GMT -8
Hi speedstox12, ProBoards v5 represents more then just a shiny new layout and a few new buttons, its a complete overhaul to the old system. I cannot speak to how Yahoo works, but conversion to v5 is permanent. Even if we were able to revert your forum back, you would only be postponing the upgrade, not abstaining from it. I understand that some people may wish to revert to v4 because of bugs, or other issues that they have been experiencing. However, I would like to point out that at this time the upgrade to v5 is optional, and the upgrade page clearly states that v5 is still in beta, and therefore may have bugs. Each day we resolve more and more issues, and push out updated code to all the forums. I ask you to extend us your patience and allow us to solve your issues. Are the members who have not received their activation emails located the email? What members are having issues? --- LifeOfWylie - I knew there was a reason that sounded familiar! That's what I get for not looking around thoroughly enough. So far as I can find out the members supposedly sent activation messages have not been able to find them in the spam message boxes. However, on the v4 site some of them were Not Activated members. I am afraid that I am unable to trace them all through my members list - too time consuming for me!
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#e61919
Support Manager
154778
0
1
May 15, 2024 8:16:22 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on Feb 14, 2013 15:50:10 GMT -8
Hi speedstox12, Could you have the members who haven't received the verification email make sure it didn't possibly go to another email account? They should be able to to re-send the verification email by 'logging in' to the account. Instead of logging into the forum they'll be redirected to the verification page where they can click to re-send the email. (It might help to add noreply@proboards.com to their contacts so that it doesn't possibly get blocked!)
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inherit
143993
0
Oct 28, 2021 13:12:17 GMT -8
speedstox12
378
August 2009
speedstox12
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Post by speedstox12 on Feb 15, 2013 1:08:11 GMT -8
Do I understand this correctly? Our forum upgraded (very reluctanly AND IN ERROR) from v4 to v5. Will all Posts placed on the site since the "upgrade" (or whatever) be lost when Proboards make the main switch at the end of April 2013? midgetcarpanorama.proboards.com/
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#e61919
Support Manager
154778
0
1
May 15, 2024 8:16:22 GMT -8
Michael
19,550
May 2010
wiseowl
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Post by Michael on Feb 15, 2013 10:06:48 GMT -8
Do I understand this correctly? Our forum upgraded (very reluctanly AND IN ERROR) from v4 to v5. Will all Posts placed on the site since the "upgrade" (or whatever) be lost when Proboards make the main switch at the end of April 2013? My apologies for the confusion. Please allow me to explain: BetaZone - BetaZone forums are exact copies of v4 forums. The v4 forum is still online at its original URL address, and is accessed normally by all users. The copy has a different URL address (chosen by the admin of that forum). The BetaZone forum is for testing purposes, and to allow users and admins the chance to login to a copy of their forum and play around, test, and break things. These copies will be deleted several months after the launch of v5. ProBoards v5 - This is an 'upgraded' forum. Upgraded forums receive new code more frequently then BetaZone forums, and are the same URL address as the original v4 forum. All the posts and users are copied on the new forum (everything but header & footer codes as LifeOfWylie pointed out above). Since this is your 'real' forum that has been upgraded, the v4 forum no longer exists. Upgrade to ProBoards v5 requires the admin to visit the admin panel, and agree to the terms on the page. BetaZone copies can be made by going to www.proboards.com/betazone and signing up for a BetaZone key to make a v5 copy.
Again, I apologize for the confusion.
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inherit
143993
0
Oct 28, 2021 13:12:17 GMT -8
speedstox12
378
August 2009
speedstox12
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Post by speedstox12 on Feb 16, 2013 23:58:28 GMT -8
Well I can't seem to find the original v4 forum. This really is confusing but I thank you for your explanation. To be honest, it's all beyond me.
What would I need betazone v5 copies for?
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